Bob Strand customer #2910 Bob Strand customer #2910 No one should ever buy a NAKTO bike from Journey Bikes. I got a defective one from Matthew Munoz at NAKTO and for 3 months he and Natalie Krul (co owner of Journey Bikes) have done nothing about the problem. These JERKS have ruined my wife's summer.

We love our Laguna and Catalina Beach Cruisers I bought 2 e-bikes from Journey Bikes and because of the corona pandemic the shipment was delayed. Journey Bikes did a excellent job keeping me in the loop until my bikes arrived. Upon receipt of the bikes, a few issues surfaced during the assembly of the bikes. They immediately jumped on my concerns and worked with the manufacturer to send me replacement parts. Again, they kept me posted and were involved every step of the way. The blue Laguna and pink Catalina beach cruisers I bought are beautiful and are very, very well made. Journey Bikes stands behind their product and I highly recommend them for your purchase of a e-bike.

I ordered my bike on Mother’s Day and… I ordered my bike on Mother’s Day and did not get it until the end of July. Multiple times they told me it would be on “the next truck.” Customer Service was not willing two offer any compensation. Just said, if you don’t want it we can cancel the order. The bike is great, the company and customer service is Definitely not.

Loves the ebike! My wife and I started riding together several months ago, then during a trip back home with a strong headwind, she proclaimed she was done. After getting her new ebike, she's in love with riding and can't believe how much fun it is. Thank you Journey Bikes!

Ordered first week in April...received…Despite the wait and terrible directions, a fantastic bike! Ordered first week in April...received last week inJuly...unacceptable. Plenty of apologies but no real explanations... Assembly directions were terrible...poor English with vague diagrams that were too small to decipher even with a magnifying glass. Videos on line were much more understandable! The bike itself is fantastic...well worth the wait...sturdy, quiet, beautiful color, fast, and comfortable!