My experience with Journey Bikes was… Awesome! My experience with Journey Bikes was incredible. From the point of purchase to resolving warranty issues. Can’t speak more highly of their customer service. Should be an example to all businesses on how to treat their customers. Thanks!

Ordered first week in April...received…Despite the wait and terrible directions, a fantastic bike! Ordered first week in April...received last week inJuly...unacceptable. Plenty of apologies but no real explanations... Assembly directions were terrible...poor English with vague diagrams that were too small to decipher even with a magnifying glass. Videos on line were much more understandable! The bike itself is fantastic...well worth the wait...sturdy, quiet, beautiful color, fast, and comfortable!

I just canceled my order after many… I just canceled my order after many delays and excuses about shipping delays and etc. I waited 3 months with very little commission from Journey Bikes most me requesting updates. Very unsatisfied and do not recommend this company for any services.

We have purchased several E-bikes over… We have purchased several E-bikes over this last year. We have had issues with every company we have purchased from except journey Bikes. I absolutely love my bike. I have Spine issues and the X-Treme Sedona 48V 500W Step Through Mountain E-Bike has proved to give me a smoother ride. Although I don’t do a lot of off road riding in rough terrain.

Customer Service Journey Bikes customer service is stellar. Since my bike has not arrived yet I have contacted customer service several times for shipping updates. Their responses have been timely and informative. I would have given 5 stars if I had received my bike. I’m patiently waiting.