Awful service The bike itself is great. The customer service in Europe is now zero, even for a bike that's still under warranty. They claim that their customers will still receive support and will not be left high and dry, but it's just not true. No answers to repeated emails, no replacement of faulty parts. Nothing. Very, very disappointed customer!

Brilliant customer service. The bike, I love it yet I know this is down to taste and circumstances - the customer service though... absolutely fantastic. Response times, explanations, actions taken, advice given. On all the metrics, the customer service levels were top tier. I am a complainer when things go wrong but at the same time, I am a praiser when things go right. Rad have been brilliant. Proud owner of a Roadrunner 2.

Order of Rad Runner 2 Order of Rad 2 delivered 2 hours before I received the email saying it was due. Very heavy box, 2 people needed to get it into the house. Unpacked and cut off all the plastic ties (disappointed at the amount of packaging) Then read first page of manual where it says bike must be put together by a qualified bike mechanic. I think this should be made clear when you buy as I didn’t notice this. Can’t comment therefore on Rad riding experience but I hope it’ll be amazing and that all the above niggles will be forgotten. 🚴

I bought my RadBike last year in… I bought my RadBike last year in October 2022 it was delivered in 10 working days. Putting all parts was very easy / you can follow instructions book or video. Using my bike every day work/nursery/shopping family trips... its been pleasure.

Glad to be Rad The bike is very robust and easy to assemble. The upright riding position and step through frame makes it confidence inspiring, comfortable and stable to ride and with the possible low saddle position, easy to get on and off of. You wouldn't want to carry it far but the walk mode works well, so you don't have to. It's no mountain goat but perfect for urban roads and at home on park or trail paths. Very good value but it doesn't look or feel like a budget product. Delivery and customer contact, all you would expect. Happy I bought it.