Can't fault it to be honest. Can't fault it to be honest. From the research to ordering. Putting it together, and sending one item back due to me not needing it. Its been just excellent. The bike is versatile, can be modded nicely and 3rd party equipment such as amazon pannier racks fit wonderfully. I'm excited to ride my bike again and with the 8.8 miles both ways to work it just make it that little bit more convenient, comfortable and flexible. With a good customer service and fast shipping (UPS are half assed but that's a different company) It's pretty much the way forward. The website is really intuitive and buying things off there couldn't be easier. Although you can get cheaper alternatives elsewhere, the racks are something you should stick with from the seller. Brilliant. Love you ❤️

Awful service The bike itself is great. The customer service in Europe is now zero, even for a bike that's still under warranty. They claim that their customers will still receive support and will not be left high and dry, but it's just not true. No answers to repeated emails, no replacement of faulty parts. Nothing. Very, very disappointed customer!

Exceeded all expectations Seamless service from online order to delivery. Beautifully packed and easy to assemble. While assembling we noticed that the Rad Runner 2 is a quality product from top to bottom. Now it's up and running it has exceeded expectations on all fronts. Everyone wants to use it. Very pleased.

Brilliant customer service. The bike, I love it yet I know this is down to taste and circumstances - the customer service though... absolutely fantastic. Response times, explanations, actions taken, advice given. On all the metrics, the customer service levels were top tier. I am a complainer when things go wrong but at the same time, I am a praiser when things go right. Rad have been brilliant. Proud owner of a Roadrunner 2.

Very happy 100 miles in Having not cycled for thirty years +, i bought the Radrunner+ to ditch the car for short daily round trip journeys (mostly with child on back) of up to 10 miles, weather permitting. I’m using the bike most days, and actually look forward to the journey. I think the real test of both frequency of use and build quality will come after the winter had passed but first impressions are very positive. My only critique would be some grease should be supplied with the bike. Assembly was also pretty straightforward for a novice like me.