Great electric bikes Great website. Simple to use. Order delivered with no issues a few days later. We love our Rad Expand 5s, perfect for packing into our campervan and heading off for adventures. Brilliant electric bikes that happen to fold. Perfect.

I bought my RadBike last year in… I bought my RadBike last year in October 2022 it was delivered in 10 working days. Putting all parts was very easy / you can follow instructions book or video. Using my bike every day work/nursery/shopping family trips... its been pleasure.

First ebike I bought a Rad runner 2 which is my first ebike so I can't compare it to anything else but I am glad I did. The price was just over £800 delivered which is great and the bike is a solid well built bike which after watching the instruction online to build and set the bike up was quiet easy. After using it for a few weeks now it rides well after getting used to the weight and I have had a few people asking me about it and saying it looks good.

dreadful customer service the bike is ok (heavy and difficult to turn, but so much cheaper than the competition you can overlook that) but the customer services is AWFUL. you either get 0 responses for 2 weeks or 4 different agents all email you on the same day. responses are inadequate and every time you email you open a brand new ticket and have to go through the entire rigmarole with a brand new person. i've been waiting for an accessories refund for 3 months. i would say - avoid.

I have reached you many times regarding… I have reached you many times regarding the same issue. The faulty bike I have bought has a chronic issue. Issue is persist after many many Problems that I was experiencing a year and a half ago was solved temporarily by you for this faulty product that I have been sold. The brain inside of the hub, pedal support and the battery have been replaced. The issue now is, pedal support doesn't work at all so I won't be able to use the bike, again. Plus the battery is dead too, again. From now on I do expect to be offered a permanent solution otherwise I will be seeking legal advice to see my options for being treated unfairly from your company.