Order Ranger s from Amazon on 27 March… Order Ranger s from Amazon on 27 March bike was supposed to be delivered 3 to 5 April on 7 April contacted Heybike about order. They stated that the bike was out of stock and wouldn't be shipped till the 24th of April. So be trying to get answers where bike is and will it be shipped. Send customer service email everyday now for 4 days with all email from them about bike. Don't waste your money order from different company.

Thank you to customer service Thank you to customer service, and especially Lyn. For listening to my problem and then sending a video explaining how to fix my problem. I guess I’m not the only one who loses his keys. I have two cityscape bikes, my Mars, in Eugene, Oregon with family, and my Ranger here at home in Santa Monica. That is my favorite bike. I have had perfect experiences every time with Heybike.

If I could give no stars I would If I could give no stars I would. Things may be different in the States but here in uk customer service is dreadful ! We bought 2 e bikes from them 1 is unusable! Awaiting collection & replacement . No phone call or email re day /time . They know we need replacement by 15th for our holiday but do not answer emails or messages the phone goes straight to answerphone & they do not return calls . The next step will be trading standards . To say we are annoyed is an understatement

Customer Service The customer service was excellent. I purchased a bike from Heybike, but battery didn’t work and I also needed a replacement for the reversible seat post. I emailed Heybike customer service and after a week I got the new battery. I am very happy with the service they provided. Thank you so much to Eddy and everyone else at Heybike who helped me out!!

HEYBIKE'S customer service The rumors of bad customer service for all e-bikes companys might be true for most. But I have found HEYBIKE to be excellent. Clear, helpful, and understanding. They take the time to go through the whole process, making sure even a newbie like me gets the information I need