HEYBIKE'S customer service The rumors of bad customer service for all e-bikes companys might be true for most. But I have found HEYBIKE to be excellent. Clear, helpful, and understanding. They take the time to go through the whole process, making sure even a newbie like me gets the information I need

My Brawn arrived zoom! My Brawn arrived. So excited now because I turned it on and Zooom! Stupid piece of sh!t gives me Err 30 no comm Rx. Hell yeah! It is broken! So fun spending the next 2 months with "customer support". 2 controllers, 2 displays later NOTHING! I BASICALLY REBULIT THE BIKE TWICE. Returned it at their expense via Amazon. NEVER NEVER NEVER NEVER NEVER EVER BUY HEYBIKE!!! No Quality Control

I purchased the Heybike Horizon based… I purchased the Heybike Horizon based on research that I did on all e-bikes and found Heybike had great reviews at a very competitive price when you look at the components that you are getting. Well after receiving the bike and riding it around I wasn’t disappointed at all. I actually purchased a 2nd one for my wife. I have also reached out to customer service a few times and they have been great to deal with and very responsive.

If I could give no stars I would If I could give no stars I would. Things may be different in the States but here in uk customer service is dreadful ! We bought 2 e bikes from them 1 is unusable! Awaiting collection & replacement . No phone call or email re day /time . They know we need replacement by 15th for our holiday but do not answer emails or messages the phone goes straight to answerphone & they do not return calls . The next step will be trading standards . To say we are annoyed is an understatement

I was so excited when I opened the… I was so excited when I opened the box—the bike looked beautiful. It was a numbered limited edition, so I could immediately tell from the number it was a return from someone else. There was a large scrape on the frame and missing parts, leaving the bike unridable. The parts are proprietary and cannot be bought anywhere but HeyBike. Although they have the same bike in stock locally, they told me the part would have to be shipped from China. Unfortunately after 8 weeks of calling/emailing they still hadn’t even shipped the part. I placed a BBB complaint and it was ignored. The only way I got them to actually send the part was to dispute the charge on my card. I have a tracking number now but I’m not getting my hopes up. The customer service is horrible and I will never buy a bike online ever again. They also told me they would give me a $20 refund for the huge scrape but they did not. Then they had the gall to ask me to review here, ignoring the fact that I can’t even ride the bike.