Worst customer service, late on everything. Bought an egr valve for a 6.7l powerstroke, told 2-4 days before shipping. 5 days later after not hearing anything I ordered another one from a local parts store. I emailed getoemparts to cancel my order, they told me it was already shipped and I would have to pay to send it back if I wanted to return it. Pathetic customer service.

ZERO Customer Service! Paid for expedited shipping and the product never arrived on the correct date. Using their chat only support, I found out that the product never even shipped, let alone on time. They have ZERO customer service. Chat only with some one based outside the US who immediately dropped the chat when I requested a refund. NO phone support at all. Not even an option to call someone. What a joke. Lots of other online stores to shop at. DO NOT buy from these guys.

They’re quick to take your money but… They’re quick to take your money but slow to give you information or not at all about your shipment. Little to no customer service, let alone you have to stay on a chat screen waiting for excessive amount of time. No communication between the online representatives and the warehouse as to if they have items in stock, they rather say they have it to get you to spend your money at any means necessary.

This company has horrible customer… This company has horrible customer service! I’ve placed multiple emails about my transaction without response. Finally after several disconnected chats they say the part was not for my vehicle. Fitment charts say’s different.

This company is the worst. This company is the worst. They send me a broken intake for a 2011 crown vic Then I chat with someone who assured me I would get a email with information on a replacement part and I never received an email and now they won't answer any of my emails regarding this so I am stuck with a 500 dollar intake that is cracked and useless. They are horrible and I will be leaving reviews from all of my email addresses regarding this . Be warned Stay away from this company . You won't be able to contact customer service There's a reason they don't have a contact number