Brian Silver
GBPurchase At Own Risk - No Returns Part did not fit. They offer returns within a 30 day period, I tried to return the part within this time frame, but they have not responded. Customer service is nonresponsive. They go by getrepairparts.com and yourpartsteam.com.
Ed B
GBThey duped me - Do NOT trust them! They duped me - like they do to many - into thinking they had an item in stock for immediate shipment. Then after paying, their automated email indicated there would be a delay. I immediately cancelled and ordered it elsewhere - but they refused to reply to multiple emails and website messages - and sent the part over 2 weeks later - after I'd already received and installed the part from reputable vendor. I'm disputing the charge with my credit card. DO NOT BELEIVE THEM WHEN THEY SAY AN ITEM IS IN STOCK.
David Miguel Luis Mena Cisnero
GBThey’re quick to take your money but… They’re quick to take your money but slow to give you information or not at all about your shipment. Little to no customer service, let alone you have to stay on a chat screen waiting for excessive amount of time. No communication between the online representatives and the warehouse as to if they have items in stock, they rather say they have it to get you to spend your money at any means necessary.
Brian Solt
GB3 weeks with no information, no parts, but they took my money just fine... 3 weeks with no information, no parts, all while they had my money in their hands. Only information ever received was after countless attempts to connect with online chat service (which would work 1 out of every 10 tries). Never proactive updates, only reactive after I got through the chat. All information given was always vague and useless. Was first told via email 1 week after order placed that one part was unavailable and they would have to adjust invoice and shipping. 2 weeks later still no adjustment or refund for that part/shipping. Once I was able to get through chat system, was told order was on hold but individual that could help me had left for the day. Then told they would have someone get back to me with further information. Very disappointing service. Not at all reliable.
Jared Grant
GBOrdered a part and found out I didn't… Ordered a part and found out I didn't need it, sent an email to the support email and got no response. Tried to contact the live chat function on the website and after awhile of sitting in a queue at the same time I finally got someone after my item shipped. The guy was completely unprofessional and didn't want to cancel the order at all. Now I have to wait until it gets here and request a return.