Lifetime Warranty not honored I bought a steering rack in 2005 with a "Limited Lifetime Replacement" warranty. The rack failed in 2012 and they replaced it. It went bad again last summer and they refused to warranty it. I called the 800 customer service number and was told that the "lifetime warranty" now means they'll make ONE warranty exchange, EVER. That's not the way it was back in 2005. On my last car, the spark plug wires went bad every three years, and they replaced them every three years. I sued them in Small Claims Court and won. I photocopied the judge's decision and the check Advance Auto Parts sent for the full $326.99 plus the $10 court fee, so... don't bother flagging my review as false because I'll upload proof. Conclusion: Go ahead and use Advance Auto Parts if you like, just be aware that their new lifetime warranty only includes ONE exchange ever. PS: The other guys still exchange their lifetime warranty stuff an unlimited number of times, even on brake pads. I'm sorry I can't mention their business' name, because that's considered a "Promo", which is against the rules here, but ask around and you'll learn who they are.

It’s all about Christian at Inverness store This review is not exactly about the Inverness Florida advance auto parts store but instead about the absolutely outrageously great service, I received from the one single employee by the name of Christian. This kid is going to help turn this store around as it has been pretty crummy for a couple of years since the previous manager by the name of John left this store. This kid was all smiles and yes sir and direct answers and no BS. Helped me order some parts on their website and had them there within a few hours. All correct parts. Unbelievable service. Every employee at this store needs to follow in this young kids footsteps. He has set the bar. If the others don’t step up, this young kid will be their manager very soon and he will clean house. This store needs a deep cleaning! Great job Christian! Now I can start going back to the store to purchase parts as I had been buying them at AutoZone to stay away from the negative atmosphere at the store!

I will never purchase another item… I will never purchase another item from. Their part faulted out my vehicle and did additional damage and they are trying to figure out every way but the right way to pay for my repairs.

Bad bad employees Athena you shouldn't have to sleep with. around to get manager position then brag about it. You're ghetto low class unprofessional bad credit straight trash. You're horrible example for the company you slept Anthony from 9567 . smoke weed on breaks. This company needs better management .

I love the employees at the Advance… I love the employees at the Advance Auto Parts on Nicholasville Rd- Lexington. Every time I go in they've been extremely helpful - whether sharing practical car tips or replacing windshield wipers, batteries, or just helping me find what I need. Today was no exception, Stacy, solved my car battery problem by installing shims to both of my terminals -for free! I know where to go when I need help or car parts! Great Job and thanks again so much!