I love the store I love the store . But managers need to watch the camera. People are getting overcharged.watch the young guy. You'll see

Ordered parts on August 24 2022 Ordered parts on August 24 2022, was notified by email that package was shipped - two days past, tracking still showed Label Created with no movement. On August 26, 2022 package was shipped from Raleigh NC. 4 day shipment was expected from order date. 2 day delay and tracking showed package to be delivered on August 30, by 7 PM package was NOT received as scheduled. Was called by UPS that package will be delivered today - August 31, 2022 by 8 30 PM will have to see. Store is located 17 miles from my location. Expected delivery from store not NC. Should NOT have taken 7 days for delivery to North Central Florida from Raleigh NC.

Above and Beyond I came in to Advance Auto Parts on Friday, 1/27/24 with low expectations. Not because I of the company, as I have never shopped there. I was in need of a new battery, and I was just preparing myself for another bad retail experience, either due to a lack of service, a dearth of employees or poor service by someone who couldn't care less about their job. Jeff, the GM, was extremely helpful, (I am not mechanically inclined, ) and in my opinion, he went above and beyond typical customer service to assist me with a battery for my Toyota. He was able to look up the correct battery needed, offer me addtional corrosion protection, which I took, and he even installed the battery for me himself. My faith in good service has been restored. Thank you, Jeff, I will certainly be visiting the Advance Auto Parts at 3103 U.S. Highway 9 in Old Bridge for my future automotive needs. Best, Anthony

Lifetime Warranty not honored I bought a steering rack in 2005 with a "Limited Lifetime Replacement" warranty. The rack failed in 2012 and they replaced it. It went bad again last summer and they refused to warranty it. I called the 800 customer service number and was told that the "lifetime warranty" now means they'll make ONE warranty exchange, EVER. That's not the way it was back in 2005. On my last car, the spark plug wires went bad every three years, and they replaced them every three years. I sued them in Small Claims Court and won. I photocopied the judge's decision and the check Advance Auto Parts sent for the full $326.99 plus the $10 court fee, so... don't bother flagging my review as false because I'll upload proof. Conclusion: Go ahead and use Advance Auto Parts if you like, just be aware that their new lifetime warranty only includes ONE exchange ever. PS: The other guys still exchange their lifetime warranty stuff an unlimited number of times, even on brake pads. I'm sorry I can't mention their business' name, because that's considered a "Promo", which is against the rules here, but ask around and you'll learn who they are.

Store #5134 in Lawrence Store #5134 in Lawrence, KS. (Iowa. St. location) Consistently, the worst auto parts store experiences around, and boy do we have some bad ones! Place an order through the app and you might hear back in a day or two, or not!! In a world full of dreadful auto parts stores, why choose something convenient? Shop at Advanced auto today and start throwing your time & money away!!! Namaste you guys✌️