Terrible for Disabled Customers My wife and I attended to enquiry about a new Skoda SUV and we couldn't find a parking space and more so a disabled parking bay. I abandoned the car and we walked in. They did not have what we wanted to see in the the showroom. We were just about to walk out when we were stopped by a man in a suit. He was polite but when asked about the disabled parking space he told us that they were being used to store new cars for customers. So your disabled customers come second place? Well, I am sorry but that's of no use to a disabled customer in a wheelchair. You very nearly got a sale but no! My money is safe in the bank and not going West End Garage way ever again.

While my car was in west end Skoda…the starter motor mysteriously failed While my car was in west end Skoda Edinburgh for a new clutch the , up until then perfectly good starter motor, was deemed to be full of clutch dust,! and inoperative so I had to purchase a new one, at £106 to redeem my car. As I didnt beleive the "dust"story" I retained the old motor and dismantled it to find that the internals had been damaged by the meccanics method of removal of the connecting wire, a delicate connection which requires finesse and hand tools to acomplish without damage, not a power tool. I contacted West end garage Skoda and put this to them and that they should refund me the cost of the new starter motor but the service mamager, Claire Anderson refused. After writing to the CEO of the company I was offered £50, but they accepted no responsibility for damaging the motor, I find this an unacceptable way for a company to operate and refused. It seems to me that this may be happening quite often to people who are not meccanically aware I would never use West end garage Skoda again

8 weeks and counting to resolve an issue with brand new car After having the car for 4 months, a noise started to develop in the steering and after another month of this, I decided to get the car booked into the garage (Skoda Edinburgh Sighthill) They couldn't find the noise and I was told to come and collect the car but they offered a technician to come out with me which I agreed on and it was then concluded there was an unusual noise coming from the steering. I was happy with a courtesy car in the meantime thinking that this issue would not take too long to resolve. After a couple of weeks, I decided to ask If there was an auto as my wife isn't confident driving manuals. We eventually managed to get a Auto superb to use and I was fine with this for the time being. Another couple of weeks pass and I eventually contact the garage. I am informed they are waiting on the green light to fit a new gearbox as that seems to be the problem. Week 7 of not having our car and I am honestly at breaking point as I have been informed that the gearbox has been changed yet the noise is still there and they are now waiting from skoda to find out what the next plan of action is. I have contaced head office and also Matthew Bowden, who have responded and said it will be sorted Week 8, no further updates from the week before. Been left in the dark I have contacted customer service about this asking how it is fair to be paying almost £400 a month for a car we have not had which is looking to be coming up for 2 months now. Customer service have advised I contact the garage direct about this which I have and they have said there is nothing they can do and to contact customer service so it really seems to be going in roundabouts. This is our first time purchasing a Skoda and honestly, how we have been treated has been appalling. We have had so many instances where we require the 7 seats and the superb only has 5 which has been another issue we have had to deal with. All I get from the service manager is apologies and they will call me tomorrow with an update and then that call never comes. If you are looking for a new vehicle, go elsewhere, everything is all lovely when buying, getting the tea and coffee treatment etc but when you have a problem. It will be for a long time.