I bought a Skoda Rapid in June 2016 and… I bought a Skoda Rapid in June 2016 and around 2 years later the paintwork on the bonnet became defective. I asked to have it repaired under warranty and the car was checked over at Pullman Skoda Durham. Electronic paint gauges we're used on the bonnet and I was advised it was previously repaired. There was no mention of this by West End Skoda before or after purchasing the car. The warranty claim was refused and upon further investigation I was advised that Skoda UK and West End Skoda do not check vehicles for any undisclosed repairs or accident damage. I was also advised it was my fault for not checking the car properly before buying it (using specialist body shop equipment). The used approved scheme is a waste of time and money, plus it leaves customers open to buying a car that has been crashed, repaired and not recorded as such.

Very Unprofessional 14 hours ago NEW Was in the branch on Monday to look at some cars as we are needing a second car for work While there I was utterly embarrassed by what I was welcomed with Shouting and screaming one woman seemed to be shouting in the service & parts area . What was said was about the 2 members of staff having an affair and taking drugs, I’ll not repeat the rest as I was completely shocked . All I can say is I’m glad I hadn’t brought my child with me that day. Maybe your staff need more training on etiquette or even just better professionalism . Not what I’d expect of a top rated dealer to have no family morals Needless to say I left and will not be returning.

Wont but from here again ... Wont be back. Purchased a cracking Fabia brand new 2 years ago. Car is great but admin terrible. email address and DOB record wrong so no access to any purchase or subsequent service plan documentation or anything. Eventually fixed that but bought a new service plan in January and it appears they just made up key details which again screwed my account with VWFS - five times was promised byt branch service dept staff it was fixed. Last try today when at least someone admitted they had screwed it up but then said we had to fix it ourselves with VWFS. Customer Lost (apart from the 2 services I am due for my invisible service plan of course).