SEAT owners beware My 2012 Seat Leon broke down, and it was towed here as it's a recognised SEAT dealer/mechanic. I was told about 3 faults with the car, and they needed to order in a part from Spain and explained it would take up to 10 working days. Cool, this was no problem, I'm aware there's delays in such things. We had to chase them for 8 weeks, until they finally said the part was lost and ordering a new one was not an option. They said they could instead order another (better AND cheaper part) and have it ready the next day..... this option wasn't presented to us in the 8 weeks my car was sat waiting at the garage. The staff repeatedly didn't pick up the phone or said they would call back and never did in this 8 week period. Less than a week after getting it back the same error occurred and again the car was towed to this garage. The staff were completely unaware of the Seat own car policies. The staff were unhelpful and not forthcoming with information as to when they would even look at it. Customer service was terrible, even more so given the hassle we've had and clearly the issue is not fixed. Once my car is returned to me, I am never taking it back to this dealership and Seat owners beware!

8 weeks and counting to resolve an issue with brand new car After having the car for 4 months, a noise started to develop in the steering and after another month of this, I decided to get the car booked into the garage (Skoda Edinburgh Sighthill) They couldn't find the noise and I was told to come and collect the car but they offered a technician to come out with me which I agreed on and it was then concluded there was an unusual noise coming from the steering. I was happy with a courtesy car in the meantime thinking that this issue would not take too long to resolve. After a couple of weeks, I decided to ask If there was an auto as my wife isn't confident driving manuals. We eventually managed to get a Auto superb to use and I was fine with this for the time being. Another couple of weeks pass and I eventually contact the garage. I am informed they are waiting on the green light to fit a new gearbox as that seems to be the problem. Week 7 of not having our car and I am honestly at breaking point as I have been informed that the gearbox has been changed yet the noise is still there and they are now waiting from skoda to find out what the next plan of action is. I have contaced head office and also Matthew Bowden, who have responded and said it will be sorted Week 8, no further updates from the week before. Been left in the dark I have contacted customer service about this asking how it is fair to be paying almost £400 a month for a car we have not had which is looking to be coming up for 2 months now. Customer service have advised I contact the garage direct about this which I have and they have said there is nothing they can do and to contact customer service so it really seems to be going in roundabouts. This is our first time purchasing a Skoda and honestly, how we have been treated has been appalling. We have had so many instances where we require the 7 seats and the superb only has 5 which has been another issue we have had to deal with. All I get from the service manager is apologies and they will call me tomorrow with an update and then that call never comes. If you are looking for a new vehicle, go elsewhere, everything is all lovely when buying, getting the tea and coffee treatment etc but when you have a problem. It will be for a long time.

Bought a Superb Estate and the service… I purchased a SKODA Superb and the service was first class from start to finish. Kenny was amazing to deal with and not pushy at all . Recommend and 5 Star Service i received

I got in touch with West end Skoda in… I got in touch with West end Skoda in mid may. I spoke with Archie, I was in a bit of a tight spot looking for a new vehicle quickly! Archie went over and above to help me out and find me a car that would be suitable and although I ultimately did not go through with the purchase due to finding another more suitable car he was very understanding about this! All round it was a great experience from start to finish contacting West End Skoda, wouldn't hesitate to recommend to family, friend's or anyone else! Thank you again for all your help!

Whilst I am generally pessimistic about… Whilst I am generally pessimistic about service in the car trade, I have been very pleasantly surprised how well West End Kia dealt with the fault on my Sportage which rendered it totally immobile. Once it was offloaded from the recovery truck they kept me informed, gave me a loan car and fixed the problem within much less time than planned. Excellent customer service from Nav Thabal in service and Paul Plaskwa in rentals. Many thanks guys, you did a great job.