PLEASE AVOID! PLEASE AVOID!! After £2580.00 was spent repairing my Seat Alhambra power steering fault, the car only lasted a week and it broke down with the same exact fault while I was with my family including 3 children. West End Garage are not owning up and not willing to even help in getting the car repaired. They have either mis-diagnosed the fault or not repaired it correctly and are not interested unless I pay. I am shocked with this. How can you charge £2580 for the same fault to happen again and get away with it!! This is not fair!

No warranty on second hand car if it is going to be a taxi Went into west end Skoda Dunfermline and bought a Skoda superb after 1 day door handle came away and wouldn’t work so went back and Wes told by the manager I would have to book this in to get fixed I told him no want it done toss it was a taxi now and can’t be off the road as only car after about 30 mins arguing with him the mechanic came out and he new what was wrong took car away and fixed it with in 5 mins came back to me and the manager tried the door for it to happen again took it back round to garage and got it fixed properly. After almost 4 weeks the other door would not lock a tall so phoned spoke to the sales man sonnie who I bought the car from and he spoke to someone and they sent me an email saying I would have to book it in to see what was wrong with it and it would cost me £115 then the cost of repair on top of this so I phoned back and said that the car would still be under warranty and then was told there was no warranty as it is a taxi I was not told this at the time there would be no warranty with the car so i said I would go and seek advice and put it on there Facebook page that no taxis get a warranty from them and they don’t tell you this at the time and he replied back to me saying please yourself and do what you want I then asked him if would get a manager to phone me this was 2 weeks ago and still no one has got in touch I have asked about and the actuator in the door has broke and will cost me £300 to fix it please be careful when buying from here and make sure there is a warranty and any taxi company please consider buying else were

8 weeks and counting to resolve an issue with brand new car After having the car for 4 months, a noise started to develop in the steering and after another month of this, I decided to get the car booked into the garage (Skoda Edinburgh Sighthill) They couldn't find the noise and I was told to come and collect the car but they offered a technician to come out with me which I agreed on and it was then concluded there was an unusual noise coming from the steering. I was happy with a courtesy car in the meantime thinking that this issue would not take too long to resolve. After a couple of weeks, I decided to ask If there was an auto as my wife isn't confident driving manuals. We eventually managed to get a Auto superb to use and I was fine with this for the time being. Another couple of weeks pass and I eventually contact the garage. I am informed they are waiting on the green light to fit a new gearbox as that seems to be the problem. Week 7 of not having our car and I am honestly at breaking point as I have been informed that the gearbox has been changed yet the noise is still there and they are now waiting from skoda to find out what the next plan of action is. I have contaced head office and also Matthew Bowden, who have responded and said it will be sorted Week 8, no further updates from the week before. Been left in the dark I have contacted customer service about this asking how it is fair to be paying almost £400 a month for a car we have not had which is looking to be coming up for 2 months now. Customer service have advised I contact the garage direct about this which I have and they have said there is nothing they can do and to contact customer service so it really seems to be going in roundabouts. This is our first time purchasing a Skoda and honestly, how we have been treated has been appalling. We have had so many instances where we require the 7 seats and the superb only has 5 which has been another issue we have had to deal with. All I get from the service manager is apologies and they will call me tomorrow with an update and then that call never comes. If you are looking for a new vehicle, go elsewhere, everything is all lovely when buying, getting the tea and coffee treatment etc but when you have a problem. It will be for a long time.

SEAT owners beware My 2012 Seat Leon broke down, and it was towed here as it's a recognised SEAT dealer/mechanic. I was told about 3 faults with the car, and they needed to order in a part from Spain and explained it would take up to 10 working days. Cool, this was no problem, I'm aware there's delays in such things. We had to chase them for 8 weeks, until they finally said the part was lost and ordering a new one was not an option. They said they could instead order another (better AND cheaper part) and have it ready the next day..... this option wasn't presented to us in the 8 weeks my car was sat waiting at the garage. The staff repeatedly didn't pick up the phone or said they would call back and never did in this 8 week period. Less than a week after getting it back the same error occurred and again the car was towed to this garage. The staff were completely unaware of the Seat own car policies. The staff were unhelpful and not forthcoming with information as to when they would even look at it. Customer service was terrible, even more so given the hassle we've had and clearly the issue is not fixed. Once my car is returned to me, I am never taking it back to this dealership and Seat owners beware!

Very Unprofessional 14 hours ago NEW Was in the branch on Monday to look at some cars as we are needing a second car for work While there I was utterly embarrassed by what I was welcomed with Shouting and screaming one woman seemed to be shouting in the service & parts area . What was said was about the 2 members of staff having an affair and taking drugs, I’ll not repeat the rest as I was completely shocked . All I can say is I’m glad I hadn’t brought my child with me that day. Maybe your staff need more training on etiquette or even just better professionalism . Not what I’d expect of a top rated dealer to have no family morals Needless to say I left and will not be returning.