SEAT owners beware My 2012 Seat Leon broke down, and it was towed here as it's a recognised SEAT dealer/mechanic. I was told about 3 faults with the car, and they needed to order in a part from Spain and explained it would take up to 10 working days. Cool, this was no problem, I'm aware there's delays in such things. We had to chase them for 8 weeks, until they finally said the part was lost and ordering a new one was not an option. They said they could instead order another (better AND cheaper part) and have it ready the next day..... this option wasn't presented to us in the 8 weeks my car was sat waiting at the garage. The staff repeatedly didn't pick up the phone or said they would call back and never did in this 8 week period. Less than a week after getting it back the same error occurred and again the car was towed to this garage. The staff were completely unaware of the Seat own car policies. The staff were unhelpful and not forthcoming with information as to when they would even look at it. Customer service was terrible, even more so given the hassle we've had and clearly the issue is not fixed. Once my car is returned to me, I am never taking it back to this dealership and Seat owners beware!

PLEASE AVOID! PLEASE AVOID!! After £2580.00 was spent repairing my Seat Alhambra power steering fault, the car only lasted a week and it broke down with the same exact fault while I was with my family including 3 children. West End Garage are not owning up and not willing to even help in getting the car repaired. They have either mis-diagnosed the fault or not repaired it correctly and are not interested unless I pay. I am shocked with this. How can you charge £2580 for the same fault to happen again and get away with it!! This is not fair!

Very Unprofessional For a motor trade company they should have a drug policy in place. Unacceptable when member of staff (male service advisor Thomas) takes drugs yet able to still work and be responsible for moving cars etc. I know this for a fact I’ve witnessed this person off their face! He’s also stated their not the only member of staff that takes drugs. So very concerning that the company wouldn’t do anything about it considering I told one of the management that they ought to be drug testing his staff for the safety of other staff and the customers! Instead they trying to cover it up n get the reviews deleted!

Just bought a karoq from West end… Just bought a karoq from West end Stirling and bruce the salesman was excellent, everything was handled very easily and am delighted with my purchase, would definitely buy again from them and have no hesitation in passing on to my friends

West End Garage Skoda Professional customer service with prompt and clear communication at all times.