SEAT owners beware My 2012 Seat Leon broke down, and it was towed here as it's a recognised SEAT dealer/mechanic. I was told about 3 faults with the car, and they needed to order in a part from Spain and explained it would take up to 10 working days. Cool, this was no problem, I'm aware there's delays in such things. We had to chase them for 8 weeks, until they finally said the part was lost and ordering a new one was not an option. They said they could instead order another (better AND cheaper part) and have it ready the next day..... this option wasn't presented to us in the 8 weeks my car was sat waiting at the garage. The staff repeatedly didn't pick up the phone or said they would call back and never did in this 8 week period. Less than a week after getting it back the same error occurred and again the car was towed to this garage. The staff were completely unaware of the Seat own car policies. The staff were unhelpful and not forthcoming with information as to when they would even look at it. Customer service was terrible, even more so given the hassle we've had and clearly the issue is not fixed. Once my car is returned to me, I am never taking it back to this dealership and Seat owners beware!

PLEASE AVOID! PLEASE AVOID!! After £2580.00 was spent repairing my Seat Alhambra power steering fault, the car only lasted a week and it broke down with the same exact fault while I was with my family including 3 children. West End Garage are not owning up and not willing to even help in getting the car repaired. They have either mis-diagnosed the fault or not repaired it correctly and are not interested unless I pay. I am shocked with this. How can you charge £2580 for the same fault to happen again and get away with it!! This is not fair!

West End Garage Skoda Professional customer service with prompt and clear communication at all times.

Wont but from here again ... Wont be back. Purchased a cracking Fabia brand new 2 years ago. Car is great but admin terrible. email address and DOB record wrong so no access to any purchase or subsequent service plan documentation or anything. Eventually fixed that but bought a new service plan in January and it appears they just made up key details which again screwed my account with VWFS - five times was promised byt branch service dept staff it was fixed. Last try today when at least someone admitted they had screwed it up but then said we had to fix it ourselves with VWFS. Customer Lost (apart from the 2 services I am due for my invisible service plan of course).

I got in touch with West end Skoda in… I got in touch with West end Skoda in mid may. I spoke with Archie, I was in a bit of a tight spot looking for a new vehicle quickly! Archie went over and above to help me out and find me a car that would be suitable and although I ultimately did not go through with the purchase due to finding another more suitable car he was very understanding about this! All round it was a great experience from start to finish contacting West End Skoda, wouldn't hesitate to recommend to family, friend's or anyone else! Thank you again for all your help!