Good service and very few problems. -

Anna the organizer was terrific Anna the organizer was terrific. Got it all planned out for me and gave many choices for our special day. I had told them we would not need the driver to pick up at our second destination before the wedding, and I was wrong we had people waiting for a ride over to the wedding. Jim the driver was able to get over there and rescue the ones waiting, which was awesome. We were able to postpone the wedding till they arrived. I know our end time was midnight, but we still had people needing a ride back to the hotels. Jim I could tell was not happy returning back to the golf course to pick up myself, bride, groom and others. Felt very uncomfortable dealing with the situation I was in, but knew the ones remaining needed transportation. Tipped Jim generously and thanked him. I know the deadline had hit but what do you do if the service was still needed?

Dave Dave, our driver, was wonderful--hard-working, helpful, kind, personable--really a treat and bonus to have as our driver. The bus was quite comfortable, but there were a few operating glitches (electronics, I think): 1. the Wi-Fi connection mostly did not work. 2. the speedometer stopped working, 3. one day we had to wait 15-20 minutes while rebooting the electronics to get the bus started, 4. the last day the automatic lift for the bus from kneeling position did not operate). Some bugs still to get worked out in this bus and its computer connections. We will be back with Northfield Lines, though, as I'm confident you'll figure it out.

Overall good with a few hiccups The reservation process was easy. The night of the driver name I was given changed without notice to the coordinator of the group. Driver was told pick up at 8:30, wasn't there at 8:30 called the number given by the reservation process and it was a different driver. The old driver got a hold of the new driver and they showed u at 8:45pm. Made for a longer night than it needed to be.

No refund! Bus was super late! My bus was scheduled to pick me up at the airport but it never showed up! My friends and I decided to get an Uber instead. When I tried to get a refund on my bus ticket the next day, they wouldn't give it to me because "it showed up eventually". I don't want to be picked up two hours late! Especially after a long flight!