Bike was delivered fairly fast…..but ! Bike was delivered fairly fast…..but ! No instructions how to undo seat, where to find charger or wing mirrors, bolts missing and loose on the panels, right brake cluster loose, and rear mud guard all bent up. Ordered what looks like a rear plate stating the bike is legal etc but when it arrived i after another phone call wish i saved £15.00 as its about 5” square bit of trafalyt/plastic Last of all we sent several e mails to Ken asking him to clarify the law/s mainly the twist and go laws but he gave up replying in the end and did not seem that bothered not really what you would expect in after sales but thankfully we have trust pilot to help filter out the un helpful don't care company’s next time Tim Ken listen respond and act ……

not fit for purpose Bike incapable of doing more than 37 miles/hr with an average top speed of 32 miles/hr. Maximum range 40 miles. The product purchased was marketed as capable of achieving 50 miles/hr and a range of between 80 to 100 miles. Serious misleading and misinformation to sale a product that the manufacturer states it's not worth more than £500 in total value. Update: This post is a valid review notwithstanding claims of legal actions. When this review was made no legal action was in effect. I stand corrected and this is a valid review.

I have been a dedicated customer and… I have been a dedicated customer and promoter of E Rider for several yrs. In my opinion they are the worlds number one electric bike provider. Their bikes are of upmost quailty. Over the years I have purchased many parts and have received the best service and helpful fast assistance. I would highly recommend E Rider

ordered part never got it no reply to… ordered part never got it no reply to emails to see why Up date got my part ty

Incredible Service I live in Ireland and tried buying one of their e-bikes, but due to various tax reasons and shipping problems, we couldn't make that happen. Company still had plenty of time for me and I ended up buying one of their models second-hand, which they gave me advice on how to patch up despite me technically not having paid them at all. I'll be buying parts and they're still in touch. Thanks especially to Ken and Tim!