Li-Ion Battery Excellent service as usual. I have had an E-Rider 30 for over 3 years. The original SLA batteries came to the end of their life. I ordered and received a replacement Li-Ion battery (60v) and with minimal effort was able to adapt the bike. Works a treat. Thanks Ken for the cautionary email re conversion, but the battery compartment will take the new battery and only needed minor tweak to ensure held securely.

I have owned my e15 for approx two and… I have owned my e15 for approx two and a half years and have enjoyed it since day one. The speed produced by effortless pedalling is exhilerating and the machine copes with a range of surfaces though it is primarily a bike for the tarmac! It also deals well with hills and there are some awesome ones on the edge of exmoor where i live. But the bike remains undefeated. Its also a safe well balanced ride. I took advantage of ERiders lease deal which i havent found available anywhere else. Ive needed a couple of spare parts, nothing major but ken and the team have been very helpful in that regard. I would recommend the product and the company.

great quality bike Although, Ken has had some issues with delay due to supply chain (seems to be common at the moment for a raft of industries), he contacted me to offer up an alternative solution, which worked for both of us. After agreeng, everyting was delivered as agreed. The quality of the bike is great and exceeded our expectation. Thanks Ken

I haven't received the bike yet I haven't received the bike yet, the company are kindly keeping it for me til nearer Christmas, it's a surprise & I lack storage to keep it hidden. For customer service I can't fault them, they've gone above & beyond for me. I will update once we have the bike & can give an honest review. 5 stars for helpfulness though!

After 18 months....owner of a Roma 30 … I write this as an owner of a Roma 30 bought 18 months ago. The bike and the tech are great.... I love it. However, customer service which others have commented on is largely accurate. I had an issue with my charger and an incorrect one sent. The emails from a certain individual are disrespectful borderline rude and obnoxious. I'm a fan of Erider and their products, I promote them to many as my bike gets a fair amount of attention. I'm sure Ken has worked very hard to build this firm. But 1-2 need training in customer services.