After 18 months....owner of a Roma 30 … I write this as an owner of a Roma 30 bought 18 months ago. The bike and the tech are great.... I love it. However, customer service which others have commented on is largely accurate. I had an issue with my charger and an incorrect one sent. The emails from a certain individual are disrespectful borderline rude and obnoxious. I'm a fan of Erider and their products, I promote them to many as my bike gets a fair amount of attention. I'm sure Ken has worked very hard to build this firm. But 1-2 need training in customer services.

Li-Ion Battery Excellent service as usual. I have had an E-Rider 30 for over 3 years. The original SLA batteries came to the end of their life. I ordered and received a replacement Li-Ion battery (60v) and with minimal effort was able to adapt the bike. Works a treat. Thanks Ken for the cautionary email re conversion, but the battery compartment will take the new battery and only needed minor tweak to ensure held securely.

Great bikes, website has good info The site has loads of information about the bikes, and the purchase experience was pretty easy and straightforward. The bike (Model 30 Roma) is really good and no problems with it at all. If I would make one suggestion, it's to make it much clearer on the website, that the bike needs registered with the DVLA when you get it, this isn't done for you and can take up to 6 weeks to be done, although mine only took 2.5 weeks. It was disappointing that the bike arrived and I couldn't ride it straight away ( I suppose you could if you had private land, but I don't)

I had problems with the stand. It collapsed, bad design. I got it welded OK. I had problems with the stand. It collapsed. I got it welded OK. There are questions about legality of E-Rider on the road which is worrying. Extra info. Assembled OK, Rides lovely although a bit fierce at start up. Ideal for my step daughter and her 5 year old son because she has not got a driving licence. Takes him everywhere locally. One regret- the pedal and the foot rest clash It is a pity that the foot rest is not away from the pedal. One other thought for a future design change, add a small compartment underneath for a GPS TRACKER with maybe a USB charge point - but conspicuous. Saves me having to continually fiddle around to get at it for charging etc.

Spot on Spot on. Done a great deal of research into an electic bike and the erider 18 in my opinion ticks all the boxes. Pedalling gets you up to 25mph which is more than enough to keep up with town traffic. The seat is the moped type so really nice and comfy. Another bonus is the lights, no messing about loking for batteries. Mine is used for a 14 mile round trip commute so it is put onto charge each night and as yet the battery indicator has not gone below 3 bars