The people I have interacted with The people I have interacted with. We’ve purchased several cars in the past with Lithia and Driveway is part of the Lithia family. Weeda Rasul, our contract specialist was beyond fantastic. She was there at every step of the way and was always there for me.

Excellent Service I personally think the process seemed to take a little longer than I would have liked but overall I can’t complain. I’m just inpatient with some things. Weeda Rasul was my Contact Analyst and every question I had she was able to answer promptly with the information I needed. As long as the personal are similar to Tony and Weeda, I will definitely be a return customer if I am in the market again.

Purchased a 2017 mercedes gls last… Purchased a 2017 mercedes gls last weekend got through paperwork to be told the vehicle would be delivered 18 to 20 days later.. "NO ONE HAS 18 TO 20 DAYS TO WAIT FOR A VEHICLE" ..left Thursday to go myself to utica ny to ford to get the vehicle. Upon arrival was met by ford dealer said my tags in the car was serviced ready to go.. took the 5 hour drive home .. arrived home that night at midnight. Friday morning come out for work and it's leaking oil and antifreeze.. I contacted them immediately and was told to take it to a place of my choosing.. I dropped it off at mercedes of Wilmington seeing it said on carfax was serviced at mercedes.. mercedes wrote up a ticket for 10,000$ in work and half of which is maryland state inspection stuff .. tires brakes oil leak from valve covers and serpentine belt with tensioner. Batteries and services. I was told that these are not there issue and the vehicle passed new York state inspection.. mind you it's still under there 7 days and I have no service sticker in the window for oil change. So far the driveway team has done ok but the ppl of ford are playing games..like a car u pay all this money for ..u shouldnt have to fix as well..if u purchase a vehicle and are paying the car should be at least ur state ready for inspection .. if the issue keep arising they will hear from my business attorney.

I was skeptical using an online service… I was skeptical using an online service to sell my car . But I have to admit driveway was great , from a fare market price to the professionalism of there staff . I was dealing with Shannon which made me feel comfortable thru the whole process, she was great !!! Everyone I spoke to after that were great as well , so much so that I contacted Shannon that I will be selling them a second car . For anyone that is as skeptical like I was don’t be they are great to deal with and I would highly recommend them . JFC

Terrible post-sale customer service Driveway did have the entire process pretty streamlined (although some of the reps were not very competent) but be careful because they will not disclose any of the less obvious issues a vehicle has and you will be stuck with repair costs. In my case, a $400 taillight was broken and filled with condensation (likely from the dealer detailing) and I didn't notice it until it quit working a week post sale. The customer service rep (Lidia) first indicated they would take care of replacing it, I just needed a quote, then a few days later told me they would not be covering it because the vehicle was 'advertised with this flaw' although no photos or walk throughs I was provided with pointed this out. After this message saying I was on my own, they will no longer respond to any inquiries I have... Right now it is just a $400 tail light but I am just blown away that after buying a $60k vehicle they could care less about customer satisfaction. I will never buy from Driveway again. Stick with a dealer where you can at least have some kind of relationship with the sales rep.