The people I have interacted with The people I have interacted with. We’ve purchased several cars in the past with Lithia and Driveway is part of the Lithia family. Weeda Rasul, our contract specialist was beyond fantastic. She was there at every step of the way and was always there for me.

The service was amazing The service was amazing and the prices was extremely fast and seemless. The dealer didn't send a temp tag but Driveway worked extremely hard to get it from the dealer

Bait and switch tactics Bought a car through their online affiliate "Driveway". Provided a deposit, allowed them to obtain financing, and was waiting for a delivery phone call. Instead of a delivery phone call I received a call that the van sold earlier in the day. How does it sell after I secured the vehicle? Instead I was offered a "deal" on a van with less features, 6,000 more miles and ONLY $3000 more. What a bait and switch. I'm glad I had 6 inquired on my credit, money tied up, frustration, and no van. Heck of a streamlined operation for a company with 350 plus dealerships.

Fantastic contract analyst My contract analyst Weeda Rasul was fantastic! She was thorough and fully explained the steps required to complete the paperwork. She detailed the payment options and ways to get the process moving as quickly as possible. Now I just wait to for my vehicle to be transported to my home! Thank you so much for your assistance with my purchase :-)

Purchased a 2017 mercedes gls last… Purchased a 2017 mercedes gls last weekend got through paperwork to be told the vehicle would be delivered 18 to 20 days later.. "NO ONE HAS 18 TO 20 DAYS TO WAIT FOR A VEHICLE" ..left Thursday to go myself to utica ny to ford to get the vehicle. Upon arrival was met by ford dealer said my tags in the car was serviced ready to go.. took the 5 hour drive home .. arrived home that night at midnight. Friday morning come out for work and it's leaking oil and antifreeze.. I contacted them immediately and was told to take it to a place of my choosing.. I dropped it off at mercedes of Wilmington seeing it said on carfax was serviced at mercedes.. mercedes wrote up a ticket for 10,000$ in work and half of which is maryland state inspection stuff .. tires brakes oil leak from valve covers and serpentine belt with tensioner. Batteries and services. I was told that these are not there issue and the vehicle passed new York state inspection.. mind you it's still under there 7 days and I have no service sticker in the window for oil change. So far the driveway team has done ok but the ppl of ford are playing games..like a car u pay all this money for ..u shouldnt have to fix as well..if u purchase a vehicle and are paying the car should be at least ur state ready for inspection .. if the issue keep arising they will hear from my business attorney.