Terrible post-sale customer service Driveway did have the entire process pretty streamlined (although some of the reps were not very competent) but be careful because they will not disclose any of the less obvious issues a vehicle has and you will be stuck with repair costs. In my case, a $400 taillight was broken and filled with condensation (likely from the dealer detailing) and I didn't notice it until it quit working a week post sale. The customer service rep (Lidia) first indicated they would take care of replacing it, I just needed a quote, then a few days later told me they would not be covering it because the vehicle was 'advertised with this flaw' although no photos or walk throughs I was provided with pointed this out. After this message saying I was on my own, they will no longer respond to any inquiries I have... Right now it is just a $400 tail light but I am just blown away that after buying a $60k vehicle they could care less about customer satisfaction. I will never buy from Driveway again. Stick with a dealer where you can at least have some kind of relationship with the sales rep.

The whole process was painless The whole process was painless. Tim and Dillion were a pleasure to deal with. Professionalism was top notch.

I recently purchased a vehicle through… I recently purchased a vehicle through this company and I love it. The process was very easy and fast. I had a few issues with delivery and Christina Mogford was one of the Customer Satisfaction Representatives that helped me and she went above and beyond to make sure that all of my issues were resolved. She was polite, kind, very knowledgeable as well as prompt . She returned phone calls and texts in a timely manner. I can definitely say she went above and beyond to help me and to me that is excellent customer service. I truly appreciate her.

Driveway experience Richard and Tim were very knowledgeable and thorough. It was a pleasure to work with such a professional team.

They lie, cheat, hagel and steal, DO NOT TRUST these people! Was trying to sell my 2022 kia forte gt, did the virtual inspection and the guy said it came back in great condition! Then 2 days later in the finishing process they tell me the person who did my inspection/appraisal was wrong, and got a 2nd appraisal from someone else who tried to say it had a MAJOR 9 to 10in scratch on the drivers side passenger door wich is not true just a little dirt splatter, because of this I would be docked $1,200 dollars on the deal for a scratch that was not even their. Would not let me redo the inspection. So I said I'll go thru carfax instead yall high af and can't even see straight.