Avoid. I purchased a collar and a subscription. Found the collar to be unreliable and asked to return it for a refund (in line with refund policy). The company confirmed that performance issues were known. I sent the physical collar back to the UK. Never received a refund for the collar nor the subscription. Was auto billed this year and could not get hold of company to cancel or reverse this. And am unable to log into app.

Difficult to cancel membership Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.

Happily Now Own Two PAWTRACK Cat Collars I hadn't thought about getting a GPS collar for my cat, as I didn't know they existed until a friend recommended Pawtrack. Now I have two, one for each cat. It took me a bit to figure out the first one initially, but I have techphobia and hate setting up anything. It's actually not that tricky, I could even do it. I don't worry about my animals like I used to, which is a great relief. I can see what they are up to, which is quite fun.

How do you stop Pawtrack from taking… How do you stop Pawtrack from taking recurring payments? I have emailed them and tried to contact them. They don’t even have a website, product or service. How is this legal?

Fraudster Fraudster Got my bank details and keep taking money long after I told them to stop. The help@pawtrack email is blocked and the phone number is permanently engaged. The cat dropped the collar somewhere within a few days and Pawtrack still ripping me off two years later. AVOID