Refused cancellation despite cat dying Despite telling them that my cat got hit by a car and died, they ignored the request for cancellation and renewed 11 months later without warning. When I approached them about this they played the ignorant card and demanded to see the email trail proof. Once i sent that, they went silent and I now having to go through trading standards and my back to get a refund. This company hate animals and customers.

Initially we gave up with the setup as… Initially we gave up with the setup as the simultaneous setup of 2 collars caused them to clash rendering both unresponsive. However, last week when one cat ended up in a police station we decided to persevere with a single setup. Although initially OK, less than 24 hours later our cat managed to free himself of the collar; despite being a large it felt small. The final insult is that the GPS doesn't update so we can't even locate it.

Difficult to cancel membership Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.

Company no longer exists I am getting very frustrated with these people. Their website no longer exists, all emails get blocked as undeliverable and the phone never gets answered, but they keep taking money from my account without my permission - next stop might be a police contact - avoid at all costs

The tracker is fast charging accurate… The tracker is fast charging accurate lightweight. So much better than previous tracker brands and reasonably priced