Avoid. I purchased a collar and a subscription. Found the collar to be unreliable and asked to return it for a refund (in line with refund policy). The company confirmed that performance issues were known. I sent the physical collar back to the UK. Never received a refund for the collar nor the subscription. Was auto billed this year and could not get hold of company to cancel or reverse this. And am unable to log into app.

Glitzy website does not a good service… Glitzy website does not a good service make. Having been searching for various cat trackers we stumbled across Pawtrack and their glitzy websitrle and false claims. A month later we still await our product and now notice these awful reviews. Fortunately, we have now ordered from two other companies that are providing an excellent service.

Avoid at all costs Avoid at all costs. Ordered two collars and paid for two years subscription on both collars. One collar worked fine. Second collar wouldn’t pick up Wi-Fi at home, gave no notifications and didn’t track accurately. After a few emails with sporadic replies I returned one collar, expecting a refund. Immediately second collar stopped working and despite four emails I have had no reply. Now left with one collar that doesn’t work at all and I am several hundred pounds out of pocket. Customer service is shambolic.

Where is the company now? The app has stopped working and I had paid for a subscription. The website doesn’t work and I see the company has been issued a Gazette first notice for compulsory strike off

Company no longer exists I am getting very frustrated with these people. Their website no longer exists, all emails get blocked as undeliverable and the phone never gets answered, but they keep taking money from my account without my permission - next stop might be a police contact - avoid at all costs