Avoid at all costs Avoid at all costs. Ordered two collars and paid for two years subscription on both collars. One collar worked fine. Second collar wouldn’t pick up Wi-Fi at home, gave no notifications and didn’t track accurately. After a few emails with sporadic replies I returned one collar, expecting a refund. Immediately second collar stopped working and despite four emails I have had no reply. Now left with one collar that doesn’t work at all and I am several hundred pounds out of pocket. Customer service is shambolic.

Where is the company now? The app has stopped working and I had paid for a subscription. The website doesn’t work and I see the company has been issued a Gazette first notice for compulsory strike off

The tracker is fast charging accurate… The tracker is fast charging accurate lightweight. So much better than previous tracker brands and reasonably priced

Hope this helps others… My last experience dates back to December 2023 when more money was taken from my account even though I'd given Pawtrack three months notice to end the contract. The only way you can stop money being taken is to contact you bank's Dispute Dept and get them to Blacklist the company on your account. It helps if you've kept a copy of the email giving them notice and you can let the bank have that. At the very least you should go through the giving of notice process so you are armed with that for the next time money is taken and there will be a next time unless your card Expires naturally. My bank actually got my money back just before Christmas. I hope this review helps others.

Avoid. I purchased a collar and a subscription. Found the collar to be unreliable and asked to return it for a refund (in line with refund policy). The company confirmed that performance issues were known. I sent the physical collar back to the UK. Never received a refund for the collar nor the subscription. Was auto billed this year and could not get hold of company to cancel or reverse this. And am unable to log into app.