Avoid. I purchased a collar and a subscription. Found the collar to be unreliable and asked to return it for a refund (in line with refund policy). The company confirmed that performance issues were known. I sent the physical collar back to the UK. Never received a refund for the collar nor the subscription. Was auto billed this year and could not get hold of company to cancel or reverse this. And am unable to log into app.

Pawtrack, uncontactable but repeat charge for no service Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone App doesn't connect to server and support email shown on Stripe invoice are rejected. Company accounts show they owed nearly half a million pounds over a year ago.

I had a few issues at first with the… I had a few issues at first with the collar being too big for my cat, however Pawtrack were quick to respond to my email offering to swap this for a larger size. The time for the replacement being sent was reasonable and since then it has worked as expected

Perfect GPS for cats The GPS system is the perfect size for cats - our english shorthair is not bothered by the collar at all. It is easy to recharge (with two batteries you can swap between one empty and one charged) and adjustable to fit small necks. Only once she got stuck with it on branch - she escaped easily and we found it based on the last GPS marker. Customer service is quick to respond to questions and helpful. Sometime the GPS doesn't locate first time but with a bit of patience it connects. We have been using this GPS for over a year now and would recommend the service.

Fraudster Fraudster Got my bank details and keep taking money long after I told them to stop. The help@pawtrack email is blocked and the phone number is permanently engaged. The cat dropped the collar somewhere within a few days and Pawtrack still ripping me off two years later. AVOID