Pawtrack, uncontactable but repeat charge for no service Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone App doesn't connect to server and support email shown on Stripe invoice are rejected. Company accounts show they owed nearly half a million pounds over a year ago.

Avoid. I purchased a collar and a subscription. Found the collar to be unreliable and asked to return it for a refund (in line with refund policy). The company confirmed that performance issues were known. I sent the physical collar back to the UK. Never received a refund for the collar nor the subscription. Was auto billed this year and could not get hold of company to cancel or reverse this. And am unable to log into app.

Perfect GPS for cats The GPS system is the perfect size for cats - our english shorthair is not bothered by the collar at all. It is easy to recharge (with two batteries you can swap between one empty and one charged) and adjustable to fit small necks. Only once she got stuck with it on branch - she escaped easily and we found it based on the last GPS marker. Customer service is quick to respond to questions and helpful. Sometime the GPS doesn't locate first time but with a bit of patience it connects. We have been using this GPS for over a year now and would recommend the service.

Difficult to cancel membership Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.

Company no longer exists I am getting very frustrated with these people. Their website no longer exists, all emails get blocked as undeliverable and the phone never gets answered, but they keep taking money from my account without my permission - next stop might be a police contact - avoid at all costs