I had a recent dispute with the company… Edit to previous: A supervisor was kind enough to reach out to me and resolved and satisfactorily resolved my issue after escalation. I had a recent dispute with the company regarding a lock out due to what they claim were missed sample requests. I am currently being charged an expensive lock out fee that I don’t feel responsible for. First customer service rep hung up on me while I was stating my case. Waiting to hear from a supervisor to see about waiving the fee that I should not be responsible for. Company puts revenue over sobriety.

Frances provided above and beyond… Frances provided above and beyond service! When I first called, I felt a bit overwhelmed but as soon as I explained what was needed, Frances reassured me with empathy and really made the experience go through smoothly. Due to her service, I was able to successfully enroll in the program and have a better understanding of expectations. I highly recommend Frances to any future customers!

I spoke with their customer service I spoke with their customer service, and they were not helpful at all. Explained couple times on my device was malfunctioning. I got a violation because I had arrived home and was ready to unplug it and bring my device home, but as I unplugged it I got a retest signal and the device was tripping. The day after I went to plug my device and I got a Violation and all sorts of beeping. Explained to the customer service the issue on that system and she tried charging me for that and putting on my bill. I’m very upset with IntoxaLock, they’re supposed to be helping me out.

Intoxalock and their representative Mr. Adam Burke are amazing! I have just started using your service with the assistance of Mr. Adam Burke. Thus far into the process of obtaining proper paperwork, arranging payment, and having interlock device installed in the next few weeks has been a easy task with Mr. Burke's expert assistance. He has made my unfortunate decision, daunting and complicating process of having device installed and enrolling me with your companies services an actual easy, and straightforward dealing. Our complicated world would be a lot better if such friendly, knowledgeable, and caring employees like Mr. Burke were employed by every company and business! I'd recommend your company and Mr. Burke to anyone that makes a mistake and requires your services! I gave him a five star review, but wish there was an option for 100! Thank you Mr. Burke!

Darren was extremely helpful Darren was extremely helpful. Walked me thru everything excellent. Explained everything throughly. Best customer service I've had in year's.. He went above and beyond to make this process easy