Ignoring Emails/Messages I recently won a Jackery in a VanCity VanLife giveaway. I provided them with all my contact details which they acknowledged. Then nothing, no further contact, I've sent over 10 emails and messages which have all been ignored. I've worked in Customer Services in various capacities for over 35 years and I've never come across a worse service, they simply don't care. Would never buy anything from Jackery regardless how good (or bad) there products are as the backup support is simply non existent.

Buyer beware I loved my Jackery. To be clear, I bought my 500 for emergencies only , so used it a grand total of 4 times. Well, hurricane lee was on its way, so of course I grab my trustee Jackery from the closet . I put it away fully charged . I hit the display button ….nothing . Found that odd so plugged it in . After 24 hours, nothing still . Called customer care. Once they established that it was out of warranty they said there is nothing they can help me with . Then, my favourite part. “You’re in Canada? Well, they don’t typically work well in cold weather” . It’s 79f here . Disappointed , don’t buy from Jackery, if there is a problem, you’ll have a paper weight

Bought an Explorer 1500 about 3 months… Bought an Explorer 1500 about 3 months ago, only just used it and it’s not charging now. Contacted customer service and no help or advice whatsoever. Very poor.

I have bought a Jackery solar panel and batter - appalling customer service I have bought a Jackery battery and solar panel. The solar panel died within less than a year and is still under warranty. After contacting Jackery and providing all information and a video of the solar panel not charging the battery and the socket not working after some back and forth they emailed the UK supplier would get back! No UK phone number no email, no shipping label for the defect program, no offer for a refund. Very disappointing.

Possibly the second worst company ever Possibly the second worst company ever. Their products are horrible, I purchased 3 solar generators over the past 3 years. 2 out of the 3 either do t work or only half work. They offer a 2 year LIMITED warranty because almost to the day after 2 years the products will stop working. Please avoid at all costs