Jackery has the worst customer service… Jackery has the worst customer service ever. Now they are sitting back as the UK market is flooded with scam and counterfeit Jackery power units. Brand is being destroyed in from tof their eyes and they are doing nothing. Returning my solar panel as I simply do not trust the company.

Their customer service was mediocre at… Their customer service was mediocre at best. I only had a one-email interaction, so I hesitate to think what the support would have been like for a more serious problem. I noticed a typo in their product selection wizard. They wrote the word "Grill" next to an icon of a drill. Jackery discusses grills and drills throughout their site, so it was an understandable mistake. However, in the context of their wizard, I needed to know the answer since I was specifically looking to heat up food. Since their wizard was unusable, I emailed them to ask for advice on my use case. The person who wrote back fixated on the voltage of one particular product and ignored all the other information. Their response was curt, without context, and didn't solve my problem. I can only say that I won't be purchasing their product.

I've had a good experience with Jackery… I've had a good experience with Jackery so I thought I'd leave a positive review. My Jackery has had no problems or issues, and the customer service has been great. My relative unfortunately didn't open their Jackery for months after buying it since they didn't need it right away. When they did, we found that the main power cord was missing. I emailed them and they replied right away to get one out to us without any trouble. I was very happy with that, I think they're a good company.

Dishonest discount codes. What a shame that they have to be dishonest to get your interest. I went to the website today to buy a 1000 model and was met with the chance to have £150 off if I gave my details, which I did. Only to find out that it cant be used with any other offer and as its Black Friday and EVERYTHING is on offer the voucher is utterly worthless and just a scam to get my details. The rest of the reviews on here should be enough to make you look elsewhere. I will now by from ecoflow or Anger. Thank you Jackery for making it so obvious that you cant be trusted!!!!!!

My Jackery stopped working My Jackery stopped working. I contacted them and was initially told they'd send me a replacement immediately. Then I was then told that they wanted the old one back first. I sent it off and they received it but now they have gone quiet. I have no idea what is happening. I bought through Amazon and the window to return had expired (even though the product is only 2 months old). I will have to try and contact Trading Standards. Confusing and patronising messages from them. I deeply regret choosing Jackery.