Horsesh*t service Haven't even gotten the unit and I'm over it. Customer service is utterly useless. They don't answer their phones, tell you to text, then take their damn time responding. Emails might get a single cursory answer, but good luck getting an answer to a follow up question. I hear the battery is quality, but I'm going to cancel the order because Jackery has been so awful to deal with leading up to a sale.

I've had a good experience with Jackery… I've had a good experience with Jackery so I thought I'd leave a positive review. My Jackery has had no problems or issues, and the customer service has been great. My relative unfortunately didn't open their Jackery for months after buying it since they didn't need it right away. When they did, we found that the main power cord was missing. I emailed them and they replied right away to get one out to us without any trouble. I was very happy with that, I think they're a good company.

Jackery has the worst customer service… Jackery has the worst customer service ever. Now they are sitting back as the UK market is flooded with scam and counterfeit Jackery power units. Brand is being destroyed in from tof their eyes and they are doing nothing. Returning my solar panel as I simply do not trust the company.

I have bought a Jackery solar panel and batter - appalling customer service I have bought a Jackery battery and solar panel. The solar panel died within less than a year and is still under warranty. After contacting Jackery and providing all information and a video of the solar panel not charging the battery and the socket not working after some back and forth they emailed the UK supplier would get back! No UK phone number no email, no shipping label for the defect program, no offer for a refund. Very disappointing.

Device not working? We will not help. After 3 years of infrequent use, the Jackery 500 stopped working. After the warranty, so no help (even paid) from the company. But I got a "discount offer" on another piece of equipment... No thanks - I won't spend another $600 on a piece of equipment from a company that blows customers in need ;(.