Ignoring Emails/Messages I recently won a Jackery in a VanCity VanLife giveaway. I provided them with all my contact details which they acknowledged. Then nothing, no further contact, I've sent over 10 emails and messages which have all been ignored. I've worked in Customer Services in various capacities for over 35 years and I've never come across a worse service, they simply don't care. Would never buy anything from Jackery regardless how good (or bad) there products are as the backup support is simply non existent.

Non-existent customer service Non-existent customer service. Stay AWAY! Explorer 2000 Plus Generator only works 2.4 not 5G Wi-Fi. They weren't aware, then when they 'found out' I was told to get the 2.4 wifi. 2.4 was on their app manual and they did not know it. This information is not on their Spec Sheet. When device was scanned kept referring back to 2.4 Wi-Fi, to use it not 5G. They have no ability to upgrade app for modern technology. My newly purchased item was sold non compatible with modern technology. No physical phones that works on the different net sites. Different physical address in the same city. Office hours only 9-5, no weekends or nights. Live 24/7 help is just a generic computer generated response. Getting the running around, is this a franchise and each unit sets its own rules? No one to troubleshoot problems, no follow up from the black hole.

Device not working? We will not help. After 3 years of infrequent use, the Jackery 500 stopped working. After the warranty, so no help (even paid) from the company. But I got a "discount offer" on another piece of equipment... No thanks - I won't spend another $600 on a piece of equipment from a company that blows customers in need ;(.

I have bought a Jackery solar panel and batter - appalling customer service I have bought a Jackery battery and solar panel. The solar panel died within less than a year and is still under warranty. After contacting Jackery and providing all information and a video of the solar panel not charging the battery and the socket not working after some back and forth they emailed the UK supplier would get back! No UK phone number no email, no shipping label for the defect program, no offer for a refund. Very disappointing.

Jackery has the worst customer service… Jackery has the worst customer service ever. Now they are sitting back as the UK market is flooded with scam and counterfeit Jackery power units. Brand is being destroyed in from tof their eyes and they are doing nothing. Returning my solar panel as I simply do not trust the company.