Efficient and professional service The person helping us went the extra mile when we reported to her that the page did not allow us to make partial payment of our monthly bill with the TXU Loyalty Reward Card. She had us walk through the process, and as we reported to her what came up next on the screen, she said, "It looks as if there is a problem with that, so I will create a link for you to use for partial payment." She quickly created and sent us that link, allowing us to use our TXU Loyalty Reward card without a glitch. THANK YOU to that person for taking care of our issue in such a friendly and professional manner.

HVAC mishap Maria stayed with me for over an hour to setup a payment schedule due to a faulty HVAC system that created a huge electric bill. She was most helpful and diligent in explaining and working through the payment options. Good job. I would say for management's benefit that I do miss talking to a human.

LESLYE VELASQUEZ Was very helpful and… LESLYE VELASQUEZ Was very helpful and got my issue taken care . Very pleasant.

Customer service helped me arrange a… Customer service helped me arrange a payment extension. Was very informative and polite. Got my electric bill taken care of so I don't get it disconnected. Also gave me information on 211

Ms Maria O was so helpful Ms Maria O was so helpful. She worked with me on my bill. My husband just got out of the hospital a couple days ago after a month being in there. She understood my situation n she worked with me n I am very blessed that she was the one who I spoke with. I thank her so very much!!!! I was stressed before about my bill and she had put my mind at ease n went beyond to help me. She is a great person n y'all have an excellent customer service representative!!!!