VIRGINIA OLIVA
GBI recently changed plans and my… I recently changed plans and my cost/kwH wasn't matching what I was told. Maria walked me through it even gave me a couple projections of usage past a certain kWh. She was very knowledgeable and patient
LORIE ALYEA
GBCustomer service helped me arrange a… Customer service helped me arrange a payment extension. Was very informative and polite. Got my electric bill taken care of so I don't get it disconnected. Also gave me information on 211
STACEY ELLIOTT
GBBest Rep Award!! The Rep was very helpful and friendly, she never made me feel bad because we were needing to extend our pay day which was so nice to feel. We asked to move this due to an unexpected death in the family, which has been overly stressful, so to be able to reach out and have someone work with me without judgement was very unexpected but delightful. Thank you .
Ms. Jan
GBFirst time customer and the experience… First time customer and the experience was great! The customer service agent I spoke with was patient and thorough.
Michelle C
GBThank you TXU for amazing chat agents… Thank you TXU for amazing chat agents like Maria O. She definitely took her time to explain policies and plans. I will definitely recommend this service to my family and friends.