REFUNDS NOT AVAILABLE It could start by being truthful about booking. I had to cancel a room reservation. They told me in an email that the hotel would not return my payment-called Hotel.Their GM explained that they do nut return payment through a third party like Expedia. I explained my situation to her and she was willing to return 50% of my deposit and to call Expedia and tell them that and call her. I tried calling-that didn't work -email either. What a SCAM

RIP OFF OF THE CENTURY RIP OFF OF THE CENTURY I purchased hotel accommodation for 3 nights in NZ with NZ credit card and charged $147 of expedia fees for booking through them. It was showing as a NZ site with NZ dollars but they charge tax and fees on top of the advertised price that states includes taxes and fees. They were argumentative on the chat box, can't get an anwere out of anybody, it goes around in circles, and finally I found out that the tax he said I was being charged was just their fee. That was not mentioned anywhere prior. They don't have a phone number to call and the callers don't speak good English especially for a NZ site. DO NOT DEAL WITH THEM. GO TO THE HOTEL WEBSITE TO BOOK.

It's terrible to book a hotel with… It's terrible to book a hotel with Expedia, they charge half of your stay in advance and take 100 CAD as a deposit without having arrived. I will definitely not use Expadia again at all.

Nonexistent customer service Nonexistent customer service. You write and they do not respond. Do not buy any of the travel insurance because you will send them the request for a refund and they will not even respond. The site is only good if everything goes as planned. IF not, you are on your own.

I am utterly appalled by the horrendous… I am utterly appalled by the horrendous customer service I received from Expedia today. I wasted an entire Sunday trying to communicate with their team via Twitter, only to be met with what can only be described as sheer incompetence. It was, without a doubt, the worst customer service I have ever experienced from any company. Despite repeated attempts over five hours to connect with a human via phone calls and their entirely ineffectual website chat, my efforts were in vain. Furthermore, when I explicitly requested information on how to lodge a formal complaint via Twitter and Facebook, they flatly refused. After years of being a loyal customer, it's clear that Expedia's standards have plummeted dramatically. I can categorically say this will be my last encounter with them.