COMPLETE SCAM!!!! COMPLETE SCAM!!!! You advertise hotels that can be booked using Tesco clubcards. You check the list of eligible hotels then convert you clubcards to a coupon book. Once you have the code you cannot actually place a booking, the website doesn't allow it, even though there is a link use tesco coupon. The customer service agent basically said tough pick another hotel. This is misleading surely against trading standards. Only after speaking to CS they then removed the hotel from the list of eligible hotels.

bad experince unporfisional staff i booked a non refund hotel in Antalya - Turkey, befor going to the hotel i call them they answer no room available i tell them i booked already with hotels.com they said no room and hang out, i try to call them 3 times they didn't even try to listening, then i call the hotels.com they never answer me, they only replay my email and said they will not refund me because the booking are non refundable, they even don't want to understand at least call the hotel but they do nothing. bad experince and bad support, i didn't recomend this site for booking hotels, i also advice my friends not to book with them.

Inaccurate reservation system I tried to make a reservation but did not receive a confirmation email. When I looked on the website, I also did not find the reservation. So I made an additional reservation. I later discovered they had charged me for both stays. I asked them to refund the stay but they refused, saying the hotel itself would not. It was not the hotels fault, it was the site's fault. I spent hours on the chat bot phone, and email and they will not resolve this.

If i can give them 0 ,i booked my… If i can give them 0 ,i booked my reservation May to stay in June 12, arrive in hotel 7PM, the lady in front desk dont find my name i showed them my reservation and confirmation number from hotel,com but nothing she cant do for me. guess waht is late i cant find any hotel last minute cause is weekend ,i sleep in my car with y husband very angry. Dont trust this company

Gangster pimps. Don't ever use Hotels.com!! They allow fraudsters (Gordy Apartments @ 52 Chamberlayne Ave) to face a property on their site who take your money and Don't allow you access to accommodation. There is no recourse after this. You will never see your money again. And the fraudsters are still allowed to be on their site. We were not the only victim of this fraud.