price match promise is a scam price match promise is a scam every time its same message although i sent a screenshot of same dates, same room, everything same. there message is. The Hotels.com Price Guarantee program benefit only applies when the lower rate is available for booking when you contact us. Because the alternative quote doesn't show a lower price upon real-time validation, we are unable to process your request. No worries! If you found another lower price on another travel booking site, feel free to submit a claim until hotel's check in time. no one talks to you from price match department

Extraordinary Excellent Made reservations for to stay a few days at Towne place suites by Marriott Charleston-North Charleston. We had stayed one night and our room was a beautiful room, I've never been to the nicest hotel in my life. Unfortunately there was a death in my family, had to leave. But I definitely will go back. I love the receptionist at the front desk. She's a very sweet person. I will miss her.

Unhelpful! Booked a one night stay nearby an airport for a long layover flight connection I have coming up, trying to keep it as cheap as possible being only a few hours. I mistakenly entered the wrong check in date, and the transaction went through before I was able to close the page. I immediately flagged to customer service, and the representative pretended to try help by calling the hotel, which have no say on this matters when booked though third party, and then suggested a paid the full price again to make a new booking. while i understand this was my fault, I'm sure they could have been more decent and actually helped, considering the issue was raised 2 minutes within making the booking. will never use again!!! should have read the reviews before

Terrible Experience Stay far away! I cannot believe hotels.com is still in business based on their offering dangerous housing accommodations, along with nonexistent customer service. We booked a week stay via Hotels.com, and when we arrived, we found dirty sheets with pubic hair, stains and other mysterious debris. Suddenly there was an intense smell of sewage from outside. When I went to close the widow, I noticed the window is not even attached to the wall and cannot be closed. There is no smoke detector. There is no lock to the outside door. The hotel manager said he could only provide clean sheets by the next day at noon, so we were forced to pay for another hotel out of pocket. The sheets never came, and he never replied again. When we left and requested a refund, Hotels.com said they would only refund us with the hotel's approval, and that they couldn't even reach the hotel manager. There is no accountability, concern for our safety, or attempt to find us a solution. In the end they offered us a $50 credit on a one-week stay. What an awful experience.

If i can give them 0 ,i booked my… If i can give them 0 ,i booked my reservation May to stay in June 12, arrive in hotel 7PM, the lady in front desk dont find my name i showed them my reservation and confirmation number from hotel,com but nothing she cant do for me. guess waht is late i cant find any hotel last minute cause is weekend ,i sleep in my car with y husband very angry. Dont trust this company