Unhelpful! Booked a one night stay nearby an airport for a long layover flight connection I have coming up, trying to keep it as cheap as possible being only a few hours. I mistakenly entered the wrong check in date, and the transaction went through before I was able to close the page. I immediately flagged to customer service, and the representative pretended to try help by calling the hotel, which have no say on this matters when booked though third party, and then suggested a paid the full price again to make a new booking. while i understand this was my fault, I'm sure they could have been more decent and actually helped, considering the issue was raised 2 minutes within making the booking. will never use again!!! should have read the reviews before

bad experince unporfisional staff i booked a non refund hotel in Antalya - Turkey, befor going to the hotel i call them they answer no room available i tell them i booked already with hotels.com they said no room and hang out, i try to call them 3 times they didn't even try to listening, then i call the hotels.com they never answer me, they only replay my email and said they will not refund me because the booking are non refundable, they even don't want to understand at least call the hotel but they do nothing. bad experince and bad support, i didn't recomend this site for booking hotels, i also advice my friends not to book with them.

Absolutely rubbish customer service Absolutely rubbish customer service - promise you the earth & give you nothing! Polite as anything especially with their fake scripts but just have you going round in circles! I'm sure they are robots! Sam

Dissatisfied This is the first time I’ve used this company and definitely the last! I booked a room for a nights stay with my partner. After handing many errors with places I knew were satisfactory and failing to book I managed to book a place I had never heard of. Upon arrival the place was uninhabitable! Not as described and pictures were of a totally different property. I dare say we took our stuff and left for a travel lodge. When contacting customer services that evening they were great and promised to do what they could to give me my money back. Once again how wrong was this statement. They blamed the hotel for this and took absolutely no responsibility at all even though it was them whom I was dealing with. Cowboy company steer well clear.

Inaccurate reservation system I tried to make a reservation but did not receive a confirmation email. When I looked on the website, I also did not find the reservation. So I made an additional reservation. I later discovered they had charged me for both stays. I asked them to refund the stay but they refused, saying the hotel itself would not. It was not the hotels fault, it was the site's fault. I spent hours on the chat bot phone, and email and they will not resolve this.