Booked a stay on their site Booked a stay on their site, price said pay now price or pay at hotel, but when paying it was more, twice I contacted customer services and all they can say is ‘it’s an average price’ so fluctuates, do you want to cancel and book again. Absolutely rubbish. Who runs this company 🤷‍♀️

Amazing Service of Court House I would like to say that, The Hotel Court House (Shoreditch, London) is perfect for Holiday Living, it provides so many facilities, we have enjoyed every single things over there. One of the Colleague of the hotel (Name: Abdul Ahad) he helps us alot in every small things. He was so polite with us and honest.

If u looking for faulty towers…… it’s here 😁 If u looking for faulty towers, this is the place to use!! 👎🏿 booked a 2 week stay at a hotel, it turn out to be a holiday hostel!! 😭 , wait there is more to come!! Hot water 💦 lasted 5 mins , then it turned cold 🥶, the shower unit was leaking, panels was rotten and fallen away, electric plugs was not safe to use (had warning signs on it) air con was broken, strong musk smell in the room and windows was not sound proof, what I got out of this? Nothing after escalating with customer services, totally rubbish operator, would I use them again??? Yeah after I’ve done my homework on their properties listed on their site and base it on reviews from 3rd party companies (not on their site) I know u be asking why?? The simple answer there are not many other operators left to compete unfortunately 😭

COMPLETE SCAM!!!! COMPLETE SCAM!!!! You advertise hotels that can be booked using Tesco clubcards. You check the list of eligible hotels then convert you clubcards to a coupon book. Once you have the code you cannot actually place a booking, the website doesn't allow it, even though there is a link use tesco coupon. The customer service agent basically said tough pick another hotel. This is misleading surely against trading standards. Only after speaking to CS they then removed the hotel from the list of eligible hotels.

deceptive publishing of revies Hotels.com ask you for a review of the hotel just as soon as you checked in. I always write an honest report of what I have experienced afterwards. I take my time to do it so that fellow travellers can make their own judgement and can have an idea of what to expect. Now it's been twice that hotels.com has not published what I've written as it was not complimentary due to various issues. That makes the whole process of reviews redundant. A mark/10 does not give you a true picture.