This is the worst airline I have ever… This is the worst airline I have ever ridden on. No care for there customers 😕

I COULDNT GO TO MY GRANDFATHERS FUNERAL American Airlines is awful, and I will never fly with your horrible company again. We boarded the plane at 8:15, for an 8:21 AM departure. My grandfather’s funeral is the same day, at 2 PM. we sat on the runway for 40 minutes before the pilot tells us the breaks on the plane are broken, and we all had to deplane. My flight was delayed until 2:20 PM. not only that, but every other flight to my destination was delayed at least 3 hours. None were leaving before 2, and I asked to switch flights at around 10 AM. Yes I got a refund, but I missed putting my grandfather to rest, and I will never forgive this company for that. And by the way, i was flying from LAX to SFO. Literally an hour flight. So AMERICAN AIRLINES I HOPE U GO BANKRUPT.

Broken Chair in international flight I booked a ticket on flight 60 for April 15th from NRT to DFW, I paid extra to have extra legroom on the aisle seat, and so I could enjoy the experience even in economy. When I got to the seat, I found out it was broken and couldn’t recline, so I had to sit upright for the entire 12 hour flight. The flight attendant was kind enough to attempt fixing the seat, but eventually was unable to do so, and offered a middle seat in the back without the extra space, but that was not a good option for me, so I had to stick with my current broken seat. We are very disappointed in the quality of the equipment on AA, and we wrote to AA website, well they don’t care!! They reply in format letter and said we will see you next time, even without nicely offering refund paid for that extra legroom fee because that broken chair.

Zero stars! Don’t use or BUY points because they will screw you over! When I called to try to get a later connection due to another flight change in the Bahamas, they told me no later flights were available and because I bought/used points to buy 3 tickets I could not transfer them! So I wasted $850 to buy points and then had to purchase 3 one way tickets for $2800 with the only later flight available with… you guessed it… American Airlines because they are dishonest

I officially will never fly with… I officially will never fly with american airlines. They are going down so fast. Customer service is down the drain.