Refund no response The story is long but I will make it short. An employee of América Airline (Dayana in Miami )did not find my tickets on the computer even though I showed them on the phone. I had to pay again upon my return. They gave me credit because someone did find them. I decided to use my credit. (3,000.00) by the end of the year but my husband get sick, I ll contacted them and sent 18 pages of medical documents, hospitals, etc. They said they had never received them and they did not arrive back to the sender (since December 2023) to date, so I sent them by computer and I have not received a response either. For my part, where I can give you a bad recommendation I will do so, and this without saying that the service is terrible and they have no courtesy, the fly staff have a very unfriendly attitude, compared to other airlines the uniform is horrible and the planes are very dirty. As long as you can use other airlines. I pray never need Airline again.

We had a flight to Rome Italy and our… We had a flight to Rome Italy and our flight was delayed and then cancelled till the next day slept on the floor on airport the denied any accommodation 25 hours later we flew to italy, coming back another nightmare we were cancelled again in Dallas and we were going home to Houston we decided to rent a car and drive home we didn’t use our tickets and have been trying to get credit for them but no luck. We will never fly thru American Airlines ever again customer service is the worst we waited 4 hours at customer service line for nothing

Broken Chair in international flight I booked a ticket on flight 60 for April 15th from NRT to DFW, I paid extra to have extra legroom on the aisle seat, and so I could enjoy the experience even in economy. When I got to the seat, I found out it was broken and couldn’t recline, so I had to sit upright for the entire 12 hour flight. The flight attendant was kind enough to attempt fixing the seat, but eventually was unable to do so, and offered a middle seat in the back without the extra space, but that was not a good option for me, so I had to stick with my current broken seat. We are very disappointed in the quality of the equipment on AA, and we wrote to AA website, well they don’t care!! They reply in format letter and said we will see you next time, even without nicely offering refund paid for that extra legroom fee because that broken chair.

Bad condition of their jets and rude flight attendant. Their planes made an awful noise like static throughout my flight. It was painful and uncomfortable. They pack their jets to the brim. Make no accomodations for the poor quality of their jets. The flight attendants where rude and lacking in hospitality and professionalism.

I officially will never fly with… I officially will never fly with american airlines. They are going down so fast. Customer service is down the drain.