I flew from Heathrow to JFK on 18/4)24… I flew from Heathrow to JFK on 18/4)24 and travelled in premium economy. The flight was fine but unfortunately the 2 female flight attendants were so rude. One( a blonde ladt kept calling the other one vick ( Vicky I presume) they were totally uninterested in any of mine and other passengers needs and didn't want us to ask for anything and if we did it was obvious we were being a nuisance. It was actually quite intimidating. I saw the blonde lady actually shake her head when another passenger asked for something. This was a holiday of a lifetime for me as I have terminal cancer and unfortunately these two women ruined the start of my trip.... SHAME

Everything Everything. All of my flights were delayed. I purchased 1st class tickets to be sure I would board and exit quicker to have even more time to get to connections. Waste of time and money because of delays. Part of flight was an American Eagle after along delay-no amenities at all in 1st class. I am deleting my American Airlines app. I certainly will not be using it again.

Refund no response The story is long but I will make it short. An employee of América Airline (Dayana in Miami )did not find my tickets on the computer even though I showed them on the phone. I had to pay again upon my return. They gave me credit because someone did find them. I decided to use my credit. (3,000.00) by the end of the year but my husband get sick, I ll contacted them and sent 18 pages of medical documents, hospitals, etc. They said they had never received them and they did not arrive back to the sender (since December 2023) to date, so I sent them by computer and I have not received a response either. For my part, where I can give you a bad recommendation I will do so, and this without saying that the service is terrible and they have no courtesy, the fly staff have a very unfriendly attitude, compared to other airlines the uniform is horrible and the planes are very dirty. As long as you can use other airlines. I pray never need Airline again.

A Bright Spot in a Bad Situation It seems very rare in this day and age that positive customer service interactions occur, but Carmen and Bruce from AA went above and beyond for me related to a customer service issue with loan prodiver Affirm. Carmen went as far as getting on a three-way call with Affirm and me to resolve the issue (although Affirm just hung up on us), and Bruce, her supervisor, helped further with follow up calls and emails.

American Airlines owes me $201.64 I was to travel for a work trip, have an injury that limits my ability to walk long distances or stand for a long time, so my job decided I am not going after they had purchased the plane tickets and I had paid $201.64 out of my own pocket to select seats on the 4 flights, which we were told to do by the owner of the company because airlines have been taking away reserved seats if an actual seat is not selected and paid for in advance. I did everything right. None of this is my fault because I was willing to travel with accommodations to lessen my pain, which I took care of myself. American Airlines refuses to refund the $201.64 that I paid for the seats I will not be sitting in!!!! Their reason is not even good. They said they ancillary fees because my job made the reservation with a company like Priceline or Trip Advisor, but I paid American Airlines not an ancillary company. My credit card statement even says I paid American Airlines. I paid them through American Airlines website and using the American Airlines app from my phone I can see that the tickets were canceled, though I had to contact customer service for that as well because they had it in my app still when I first went in to see when my seat refund would be credited back to my credit card. “Ancillary fees are non-refundable.” If I don’t sit in those seats and they give those seats they required me to pay a small fortune for, then they are making double money on those seats!!!!!!! Meanwhile, I’m worried about paying bills and groceries. That’s a very unfair racket American Airlines is running! Do t give away people’s seats or require AS MUCH AS A FLIGHT to reserve specific seats then screw people over for that money when they can’t use the seats because the flights were canceled! I was tossed around in a catch 22 that is neither fair nor just, and it must be illegal. If it isn’t illegal, it sure as heck should be! Airlines should never overbook a flight. They should never give away seats first come, first serve, then some people lose their reservation! Forcing people to pay hundreds of extra dollars on top of flight reservations for seats they already reserved is DOUBLE DIPPING! Then, ALSO getting that money from 2 people means it is QUADRUPLE DIPPING!!!! That should definitely be illegal. American Airlines owes me $201.64 no matter how anyone looks at this situation. They should have at least given me a credit or never required EXTRA MONEY to select seats on a RESERVATION that was already made!!!!