Zero stars! Don’t use or BUY points because they will screw you over! When I called to try to get a later connection due to another flight change in the Bahamas, they told me no later flights were available and because I bought/used points to buy 3 tickets I could not transfer them! So I wasted $850 to buy points and then had to purchase 3 one way tickets for $2800 with the only later flight available with… you guessed it… American Airlines because they are dishonest

6 hours flight turned into 10 hours! 6 hours flight turned into 10 hours! Minneapolis flight was 2:36pm but was delayed and ended up leaving 3:50pm. Pilot said don't worry, we will arrive at Phoenix by 5:03pm. We didn't land until 5:35pm! My connected flight leaves at 5:32pm so I had missed my flight! Next flight wasn't until 8:37pm and I ended up arriving Ontario after 10pm when I was supposed to be in Ontario at 6:49pm! I will never fly American Airlines again!

AA1772 AA1772 - first class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. wife asked for a coffee while we wait and hostess said “no we are waiting to take off”. which took another 15 min. never came back to offer anything to drink

Absolutely a disaster flying with AA… Absolutely a disaster flying with AA offering no help with accommodation or food when internal flight from San Francisco to LA was late causing us to miss our connecting flight to UK. AA knew the connecting flight was going to be tight and yet no transport was arranged to take us to our connecting flight terminal knowing how big airport is. Our holiday to San Francisco is now ruined as a result of this. We will not use AA again!

Bad condition of their jets and rude flight attendant. Their planes made an awful noise like static throughout my flight. It was painful and uncomfortable. They pack their jets to the brim. Make no accomodations for the poor quality of their jets. The flight attendants where rude and lacking in hospitality and professionalism.