Lahore to Doha flight on 24th April… Lahore to Doha flight on 24th April Mother who is elderly is a heart patient and was made to lift her bags on the carousel. Repeatedly told staff she is struggling but they told her to step aside and let others be served . Then when she managed they told her she was 10 kilos over weight even though she was in her allowance booked by her agent . She argued but they cudnt care less . They made her empty a lot of stuff which was packed with love and a lot of effort. Eventually she got on board last one on . By that time her heart had palpitations and she was needing assistance but staff couldn’t care less . So disgusting the Lahore airport staff whereas our U.K. airports are the most helpful

Never ever use their services Never ever use their services. I used their services for International travel,and regret using it. Valuables from your baggage are stolen, and when you raise it with them they dont bother!!! Four months and still they do not have a clue!!!!

They got the details right! These guys really get the details right. Every guest gets treated like a first-class passenger. The food is excellent, the seat quality is great, everything is organized, and the stuff is overly kind. They are pouring drinks with no end for anyone with a smile on their face. And they really also care about children, people with disabilities and special needs. For me, it's really the best airline out there.

The ground staff is rude as usual The ground staff is rude as usual. SOP instead of empathy while I was facing an issue created by their own ground staff. It feels like dealing with robots. My status has lowered because of covid (no trips) & I found out in Doha while Jakarta (departure) has confirmed my silver status was still on. Very disappointing !

They have a terrible customer care and… They have a terrible customer care and service. I was not helped well when I called twice to two different customer agents to change my flight. It is very unfortunate for such a great airline to have this terrible customer service.