They have a terrible customer care and… They have a terrible customer care and service. I was not helped well when I called twice to two different customer agents to change my flight. It is very unfortunate for such a great airline to have this terrible customer service.

We had requested wheelchair assistance… We had requested wheelchair assistance for my parents during their layover in Doha through Qatar Airways, and were assured before their departure that they would be taken care of. Unfortunately, they were left unattended and had to navigate the airport on their own. Despite their efforts, they ended up walking to their gate without the promised wheelchairs, while also carrying their heavy hand luggage. This was particularly concerning as my mom recently underwent knee surgery, and such neglect could potentially necessitate another surgery. Despite multiple calls for help, Qatar Airways did not provide any assistance, leaving us extremely disappointed with their service.

Have used Qatar for flights for some…Avoid if possible Have used Qatar for flights for some time and only on my last trip had I a problem. I contacted customer care and all I can say it was a total waste of time. I received a computer generated reply with my flight number and date of travel ‘cut and pasted’ into what is a standard letter of apology sent to all customers who have a genuine complaint. BTW, they are still promoting ‘Qatar FIFA World Cup 2022’ packages on their flights, two years after the tournament, so clearly they are out of touch in more than just customer care.If you can avoid them.

Qatar privilege Club My experience started before I even got on the flight. Trying to change a cell number on their so called privilege club. WOW absolutely horrendous, it took 5 calls and 3 email for such a simple thing due to confusion on their part and incorrect information they were giving. Incredibly frustrating experience from call centres where I struggled to understand their poor English, mostly India to giving me wrong email addresses and wrong information completely. If this is an example of their logistics I can’t say I’m looking forward to the flight but let’s see.

The ground staff is rude as usual The ground staff is rude as usual. SOP instead of empathy while I was facing an issue created by their own ground staff. It feels like dealing with robots. My status has lowered because of covid (no trips) & I found out in Doha while Jakarta (departure) has confirmed my silver status was still on. Very disappointing !