We had requested wheelchair assistance… We had requested wheelchair assistance for my parents during their layover in Doha through Qatar Airways, and were assured before their departure that they would be taken care of. Unfortunately, they were left unattended and had to navigate the airport on their own. Despite their efforts, they ended up walking to their gate without the promised wheelchairs, while also carrying their heavy hand luggage. This was particularly concerning as my mom recently underwent knee surgery, and such neglect could potentially necessitate another surgery. Despite multiple calls for help, Qatar Airways did not provide any assistance, leaving us extremely disappointed with their service.

Lahore to Doha flight on 24th April… Lahore to Doha flight on 24th April Mother who is elderly is a heart patient and was made to lift her bags on the carousel. Repeatedly told staff she is struggling but they told her to step aside and let others be served . Then when she managed they told her she was 10 kilos over weight even though she was in her allowance booked by her agent . She argued but they cudnt care less . They made her empty a lot of stuff which was packed with love and a lot of effort. Eventually she got on board last one on . By that time her heart had palpitations and she was needing assistance but staff couldn’t care less . So disgusting the Lahore airport staff whereas our U.K. airports are the most helpful

Appalling customer service. Appalling customer service. An electrical problem meant no onboard entertainment, no lights or toilets on one side. Flight arrived in Doha 2+ hours late late resulting in a missed connection and unplanned 15-hour layover. No hotel provided, no lounge access, 'meal vouchers' covered 2 small bottles coke, one small chocolate and a pancake. I submitted a claim, but not a word from them 6+ weeks later. I will never fly with Qatar again.

Never ever use their services Never ever use their services. I used their services for International travel,and regret using it. Valuables from your baggage are stolen, and when you raise it with them they dont bother!!! Four months and still they do not have a clue!!!!

They have a terrible customer care and… They have a terrible customer care and service. I was not helped well when I called twice to two different customer agents to change my flight. It is very unfortunate for such a great airline to have this terrible customer service.