Amazing experience I often fly with Croatia Airlines and always have a positive experience. They easily change the flights with little additional costs. Why I wanted to write a review now is because this was my first time flying with a dog. Many of the airlines don’t even offer the possibility to take your small dog with you, and CA made me feel like he was as important as me. The staff both at the airport and the plane was super nice to us, even changed our seats once we were in the air so we can both have more space, sit alone and not under the seat. I highly recommend them!

They lost my baggages They lost my baggages, they didn’t answer my phone, terrible service, not helpful

I can’t believe they can come through… I can’t believe they can come through with this kind of unethical business practices. 2 months ago we bought tickets to fly with them. They had 2 combinations: one with not so great flying times and another one with much more comfortable flying time/waiting time in the middle airport. Needless to say, this second option was more expensive. We chose the expensive aka comfortable one because we fly with toddlers. Then, a couple of weeks before flying, they cancelled our flight and offered the other combination as option (the cheaper one with worse flying times). But they wouldn’t refund the price difference because in their eyes it’s the same flight.

We have reached out to cancel the four… We have reached out to cancel the four reservations we have for this week and next, and they are not allowing us to cancel. Given the quarantines, we would have to fly there, sit in a hotel room for two weeks, and fly back. That doesn't work for us. I'm disappointed they aren't allowing a cancellation, only a rebooking without fee. This is not an option at this time, as we have no idea if/when we can return given all the unknown variables. Please consider allowing us to cancel for a refund.

Worst airline ever!! Went on a business trip via Croatia airlines. My case came through cracked and open, when seeking for compensation or abit of acknowledgment - nothing! Very unhelpful and no service at the airport. Wrote an email with images, reply was it’s not our fault! Any other airline would be more sympathetic and apologetic. But nothing. Definitely will not be using this airline again for lack of service! Stay away.