Lost luggage and no refund We booked our flights for a lot of money with Lufthansa but then the flight was unfortunately operated by Croatian Airlines. They lost our luggage on the trip and only returned it 45 days later. This also implied that we did not have any of our personal belongings on our 10 day vacation. They told us we can buy clothes and other necessary items and they would refund it. We have been requesting the refund in September and have been IGNORED until now. Incredible bad customer service. They owe us 800€ and simply decide to ignore the request!

They lost my baggages They lost my baggages, they didn’t answer my phone, terrible service, not helpful

Excellent service by Damir, Croatia Airlines We had to cancel flights due to COVID-19 and the agent we used to book the flights was not helpful to issue vouchers to us for future travel. I contacted Croatian Airways and Damir was the person who assisted us. He gave us 5-star assistance and we have received vouchers for future travel. Without his excellent service we would not have received the vouchers. Thank you Damir, we really appreciate what you did to get vouchers issued to us.

A terrible airline. A terrible airline. They lost our baggage, didn't answer their phones, didn't reply to our emails and ruined our vacation. To make it even worse, they only wanted to refund 50 percent of the costs we had incurred, which was entirely their own fault.

Robbed!!! Due to fully booked flight, I was told that I cannot bring my hand luggage into the cabin and was forced to give it away at the gate (so they'd put it in the baggage compartment). All of my personal stuff was there and, although it was a direct flight Frankfurt-Zagreb, they have managed to loose it on the way so I had literally nothing to wear the next day at the conference (flight arrived at 23pm on Friday evening and the conference was on Saturday morning), but that's not the worst part. The luggage arrived 2 day later and half of my stuff were MISSING!!! Someone actually opened it and took everything except the clothes. CA refused to take responsibility for that and denied my refund request.