If you need your baggage Just got home from our trip to Thailand. We went from Copenhagen via Moscow to Phuket. When we arrived in Phuket my baggage was not on the plane from Moscow. And I was not the only one. 20 other passengers were in the same situation. We wrote to Aeroflot from Thailand (18 dec. 2016) to tell them about the problem and to tell them, that we needed to buy several things in Thailand due to the missing baggage. We got an autoreply, which told us, that we would hear from them within 5 days (haven't heard from them yet (30 dec). The same thing happened on our return flight from Phuket to Copenhagen via Moscow. No baggage. When we arrived in Copenhagen both mine AND my girlfriend's baggage were left behind in Moscow. The same happened to 15-20 other passengers. If you want to travel and need your baggage on your destination AND want your baggage when you return.....DON'T use Aeroflot 😞

Even worse than expected when handling… Even worse than expected when handling the COVID situation... we're all good during the good times, but forcing me to a voucher that I can only take by the end of the year (if someone doesn't read the news; that means before the vaccine is there and probably during the Winter rush; think twice before booking) Enjoy that money: if you dodge this crisis (hopefully not), you won't see another penny from me

Couple days ago I read a terrible story… Couple days ago I read a terrible story about transportation of the dog. The dog was flying as it should be in luggage compartment, and after landing all box where dog was sitting was covered inside by blood and dirt. Dog face was injured. Representatives of the airport said that it is not their problem, and it is need to contact to representatives of airlines. Representatives of airlines said to write a complaint, plus to it dog mistress write a statement to police. This situation is ugly, and not the first with this company.

FRAUDSTERS AND SCAMMERS. Like many other reviewers I have been defrauded of my money. I purchased a gift certificate which I never used, and after the expiration date it was supposed to be refunded (as per their T&Cs). I contacted them and they responded that the refund was made, however, I never received my money back. After several follow ups and reminders, I am now told I must provide them with a Russian bank account to receive my refund. Absolutely atrocious.

Stay away!! Worst travelling experience of my life. This airline does not even deserve the one star. My boyfriend and was travelling with Aeroflot from Moscow to Hanoi, and when we were supposed to board the flight we arrived at the gate 25 minutes before depature. They had only just begund boarding, and I went very quickly to the washroom, but then I came back - 19 minutes before the scheduled departure - the woman at the check-in counter wouldn't let us board the plane because boarding closes 20 minutes before depature SHARP. The plane was right there in front of us, with the last boarded passengers still walking towards the plane, but "there was nothing that she could do, because boarding had closed". Some other people came running 2 minutes later than us, since their connecting flight had been delayed, and they were not allowed on the plane either. I've never experienced such horrible costumers service in an airport before in my life! We had to by two new tickets and spend 24 hours in Moscow airport. When we finally arrived in Hanoi, our luggage was 4 days delayed. NEVER again will I travel with this airline, and I would recommend you to stay away as well.