Absolutely ok experience I heard so many horror stories of this company, that I was very afraid to book a two-leg flight to Tokyo for my sister (connecting in Moscow). THe price was 40% lower then "big" airlines like KLM, etc. Then to our surprise everything was perfect. Contacted customer support twice (name change, itinerary change), and both times I spoke to a polite lady with excelent English, who picked up the phone immediately.

Aeroflot is cheating its customers I have been waiting for a refund for my canceled flight for months! I am still fighting cause Aeroflot is trying to cheat me: 1st they told me I have to apply for a voucher, not a refund 2nd they told me I wasn't able to ask for a refund cause an agency had to do it Now they tell me I have to apply for a refund in another country.. I discussed it with several consumer organizations and all that is fake - don't believe anything they tell you. You have the right to get a refund!! I know all their customers are in the same situation. DON'T BOOK ANY FLIGHT WITH THEM!!

Never had any major issues Tickets are a bit expensive but it's compensated by possibility of picking more convenient time as multiple flights are available during the day. No hassle with luggage usual to low-costers flights. Seated me into business class instead of economy for free once.

If you need your baggage Just got home from our trip to Thailand. We went from Copenhagen via Moscow to Phuket. When we arrived in Phuket my baggage was not on the plane from Moscow. And I was not the only one. 20 other passengers were in the same situation. We wrote to Aeroflot from Thailand (18 dec. 2016) to tell them about the problem and to tell them, that we needed to buy several things in Thailand due to the missing baggage. We got an autoreply, which told us, that we would hear from them within 5 days (haven't heard from them yet (30 dec). The same thing happened on our return flight from Phuket to Copenhagen via Moscow. No baggage. When we arrived in Copenhagen both mine AND my girlfriend's baggage were left behind in Moscow. The same happened to 15-20 other passengers. If you want to travel and need your baggage on your destination AND want your baggage when you return.....DON'T use Aeroflot 😞

Continue to argue for a refund Continue to argue for a refund. My flights were cancelled in April and was originally told to wait 3 months for a refund. Now they say I can't have a refund. They have taken my money and not given me a product which is a breach of contract and breach of my statutory rights. I am now seeking my money back through the courts because they have broken international law. I do not understand how they can think it is acceptable to take my money and not give me anything in return.