FRAUDSTERS AND SCAMMERS. Like many other reviewers I have been defrauded of my money. I purchased a gift certificate which I never used, and after the expiration date it was supposed to be refunded (as per their T&Cs). I contacted them and they responded that the refund was made, however, I never received my money back. After several follow ups and reminders, I am now told I must provide them with a Russian bank account to receive my refund. Absolutely atrocious.

Avoid at all costs. They're refusing a refund for cancelled flights in breach of EC Regulation 261/2004 - they've said a refund is coming but now they're saying it's not. Can't get in touch, can't get a refund, their feedback forms don't work. I can't understand how they're allowed to operate as they've effectively stolen money. It takes seconds to process a sale, a refund should be just as quick. Avoid these at all costs.

Aeroflot is cheating its customers I have been waiting for a refund for my canceled flight for months! I am still fighting cause Aeroflot is trying to cheat me: 1st they told me I have to apply for a voucher, not a refund 2nd they told me I wasn't able to ask for a refund cause an agency had to do it Now they tell me I have to apply for a refund in another country.. I discussed it with several consumer organizations and all that is fake - don't believe anything they tell you. You have the right to get a refund!! I know all their customers are in the same situation. DON'T BOOK ANY FLIGHT WITH THEM!!

Absolutely ok experience I heard so many horror stories of this company, that I was very afraid to book a two-leg flight to Tokyo for my sister (connecting in Moscow). THe price was 40% lower then "big" airlines like KLM, etc. Then to our surprise everything was perfect. Contacted customer support twice (name change, itinerary change), and both times I spoke to a polite lady with excelent English, who picked up the phone immediately.

As an exhausted American citizen … As an exhausted American citizen arriving at JFK in wheelchair at 11:30PM after flight from Vienna with layover in Moscow (15 hours travel time), I thought customs would be no problem. WRONG! Aeroflot had neglected to indicate my flight number on a required document causing an hour and a half wait in line at customs.....home at 2AM. Never again on Aerroflot!