Even worse than expected when handling… Even worse than expected when handling the COVID situation... we're all good during the good times, but forcing me to a voucher that I can only take by the end of the year (if someone doesn't read the news; that means before the vaccine is there and probably during the Winter rush; think twice before booking) Enjoy that money: if you dodge this crisis (hopefully not), you won't see another penny from me

FRAUDSTERS AND SCAMMERS. Like many other reviewers I have been defrauded of my money. I purchased a gift certificate which I never used, and after the expiration date it was supposed to be refunded (as per their T&Cs). I contacted them and they responded that the refund was made, however, I never received my money back. After several follow ups and reminders, I am now told I must provide them with a Russian bank account to receive my refund. Absolutely atrocious.

As an exhausted American citizen … As an exhausted American citizen arriving at JFK in wheelchair at 11:30PM after flight from Vienna with layover in Moscow (15 hours travel time), I thought customs would be no problem. WRONG! Aeroflot had neglected to indicate my flight number on a required document causing an hour and a half wait in line at customs.....home at 2AM. Never again on Aerroflot!

Aeroflot is cheating its customers I have been waiting for a refund for my canceled flight for months! I am still fighting cause Aeroflot is trying to cheat me: 1st they told me I have to apply for a voucher, not a refund 2nd they told me I wasn't able to ask for a refund cause an agency had to do it Now they tell me I have to apply for a refund in another country.. I discussed it with several consumer organizations and all that is fake - don't believe anything they tell you. You have the right to get a refund!! I know all their customers are in the same situation. DON'T BOOK ANY FLIGHT WITH THEM!!

You get what you pay for. Horrible, aloof service. No paid upgrades (hurt my knee on vacation, couldn't buy extra legroom or upgrade to higher class, so my knee wouldn't be in a locked bended position for 10 hours). Cramped seats if you're semi-tall (1.90 for me). Food is even more tasteless than your run of the mill airline food (apart from the russian fruit leather thing, which was really addictive). Just an all around poor experience. But I saved like 200 euros. Think Ill try a difference airline next time.