Even worse than expected when handling… Even worse than expected when handling the COVID situation... we're all good during the good times, but forcing me to a voucher that I can only take by the end of the year (if someone doesn't read the news; that means before the vaccine is there and probably during the Winter rush; think twice before booking) Enjoy that money: if you dodge this crisis (hopefully not), you won't see another penny from me

The best airlines at Europe The best airlines at Europe Flying to USA, on Europe - everytime comfort, polite suart, clean saloon. Recommend!

charged twice for the same ticket ( PNR: JHMGHL ) Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total. What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets! I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.

Absolutely ok experience I heard so many horror stories of this company, that I was very afraid to book a two-leg flight to Tokyo for my sister (connecting in Moscow). THe price was 40% lower then "big" airlines like KLM, etc. Then to our surprise everything was perfect. Contacted customer support twice (name change, itinerary change), and both times I spoke to a polite lady with excelent English, who picked up the phone immediately.

Couple days ago I read a terrible story… Couple days ago I read a terrible story about transportation of the dog. The dog was flying as it should be in luggage compartment, and after landing all box where dog was sitting was covered inside by blood and dirt. Dog face was injured. Representatives of the airport said that it is not their problem, and it is need to contact to representatives of airlines. Representatives of airlines said to write a complaint, plus to it dog mistress write a statement to police. This situation is ugly, and not the first with this company.