Even worse than expected when handling… Even worse than expected when handling the COVID situation... we're all good during the good times, but forcing me to a voucher that I can only take by the end of the year (if someone doesn't read the news; that means before the vaccine is there and probably during the Winter rush; think twice before booking) Enjoy that money: if you dodge this crisis (hopefully not), you won't see another penny from me

Stay away!! Worst travelling experience of my life. This airline does not even deserve the one star. My boyfriend and was travelling with Aeroflot from Moscow to Hanoi, and when we were supposed to board the flight we arrived at the gate 25 minutes before depature. They had only just begund boarding, and I went very quickly to the washroom, but then I came back - 19 minutes before the scheduled departure - the woman at the check-in counter wouldn't let us board the plane because boarding closes 20 minutes before depature SHARP. The plane was right there in front of us, with the last boarded passengers still walking towards the plane, but "there was nothing that she could do, because boarding had closed". Some other people came running 2 minutes later than us, since their connecting flight had been delayed, and they were not allowed on the plane either. I've never experienced such horrible costumers service in an airport before in my life! We had to by two new tickets and spend 24 hours in Moscow airport. When we finally arrived in Hanoi, our luggage was 4 days delayed. NEVER again will I travel with this airline, and I would recommend you to stay away as well.

Choose aeroflot if you are fine with a 26 hour delay without compensation On a trip from Thailand to Copenhagen via Moscow the flight from Thailand was delayed 2½ hours and our connecting flight did not wait (it was a matter of just 40 minutes and it was an evening flight so it is hard to believe that the reason is another than simply bad planning). They claimed that the next morning flight was fully booked so we had to wait 24 hours - furthermore the flight to Copenhagen next day was delayed 2 hours due to technical problems. So a 15 hour journey turned into a 41 hour journey. And we only got a hotel room because we are a family with kids. Economical compensation? Forget about it. EU rules do not apply to non-EU airlines departing from a non-EU country. Aeroflot boasts being a modern airline when it suits them but the service level when it comes to flight transfer is genuinely Russian and somehow the Russian winter weather seems to surprise them every year. So think twice before you choose Aeroflot to save some money. They may be ok if you only go to Moscow on a direct flight but they are uncapable of handling flight transfers in a professional way.

Good expereince in general Good expereince in general, Aceptable prize and confortable fligts. Miles programe dont works properly, i was 4 months claiming my password. once my luggage arrived 4 days late due to Moscow transfer

Avoid at all costs. They're refusing a refund for cancelled flights in breach of EC Regulation 261/2004 - they've said a refund is coming but now they're saying it's not. Can't get in touch, can't get a refund, their feedback forms don't work. I can't understand how they're allowed to operate as they've effectively stolen money. It takes seconds to process a sale, a refund should be just as quick. Avoid these at all costs.