I wish I could give it no stars I wish I could give it no stars. Worst. Company ever! DO NOT TOUCH this company!! The worst customer service in the world. Even after a battle with breast cancer they would not consider transferring our passes to another date. Leaving us £1200 out of pocket. Disgusting service. 🤬

** Misleading Information and Bad… ** Misleading Information and Bad Customer Service ** Don't buy a Sightseeing Pass as it could ruin your vacation days and planning esp if you are with family. Their site is full of misleading information and customer service is horrible. Post-cruise we planned to spend two nights in Miami with a specific plan to visit 4 attractions, so we bought a 4-attractions Flex pass for 3 adults and 1 child costing us $400+ Big Bus Night Tour: We went there and the bus driver told us the QR code was only for the day tour. I called customer service, they said the pass is only for the day tour. I told the agent the website clearly says you could either choose a day or night tour. Instead of apologizing for misleading information and ruining our precious evening time in Miami, the agent was rude and said we couldn't get a refund, and advised us to visit other attractions. Really? we bought a Flex Pass so we could visit specific attractions and not just any attractions. They ruined our precious evening and cost us $60+ for the taxi on top of non-usable $400+ passes for this attraction. Here are the specific words from their site and app: "Sightseeing DAY Pass and FLEX Pass holders can choose EITHER the Big Bus Classic Hop-on Hop-off Miami Tour OR the Big Bus Panoramic Night Tour."

Will not ever use this company again Will not ever use this company again, nor suggest anyone use this company. They had not updated this attraction list and advertised that 911 Museum and Memorial was an option. We were turned away at the ticket office. They stated that they haven't been honoring Sightseeing passes for over 5 months. Sightseeing failed to update their website and only did so after my phone call. They refused to issue us a refund or come up with any resolution!

Worst experience ever Worst experience ever ! We wasted our time and money buying this stupid pass ! Even after buying the pass , we have to make timely reservations and wherever we go is fully booked for the day ! So this pass was good for nothing ! EVEN THE CUSTOMER SERVICE MANAGER WAS THE WORST THING EVER! What a waste ! never buy this pass

PERFECT I don't understand the negative reviews. I have been to New York in August and bought the 6-day pass. We visited an incredible amount of attractions always finding a spot and never having to book in advance. Also, we made a math: had we had to pay for the attractions outside the pass, we would have spent $600. We saved $300.